myLAB BoxReviews of mylabbox.com

It was taking a long time to get my results, so I reached out to customer service for an update. They explained that there were "technical issues" that were preventing them from processing my results. Then another test kit mysteriously arrived in the mail. I asked if I was expected to take another test, but the customer service rep told me it was mistakenly sent to my home and that I could throw away the extra kit. It's unclear to me if they even have my results. Another rep gave me a different answer about my sample claiming that it was an issue with the way I registered it, which is odd because I can see the registration in my account. I asked for a refund, but they insisted on sending me another kit. I grudgingly agreed, but the second (or third if you count the kit that was mistakenly sent to me) test strip dries out before the blood reaches the required line. These tests require quite a bit of blood, and I'm so frustrated by the whole experience that I am loathe to continue pricking my fingers. I'd really just rather have a refund and move on with a more reliable service that has their operations in order.

Nothing about this was a good experience. Poor communication on how long shipping will take, and constant issues registering the kit and accessing my account. Just go to the clinic. The 5 minutes of embarrassment is a thousand times better than spending $200 to wait around for something that may take a month to get back results.

I have sent my test since april 18th 2024 and no result yet as at May 4th. I have even called them several times either no response or they tell me their factory processing result is down. You guys promise better; this is fraud!

Shockingly slow. Takes forever to get the kit and takes forever to get results. I’m talking extra weeks, not extra days. If you need anything like timely results, do not use. And I live in Chicago, not some rural area. I deeply regret using this service.

Ordered a test kit and it never arrived, yet they took my money. I e-mailed customer service with the order number and no reply. I called customer service to get a voicemail. Fraud.

Do not use. 4 weeks of wasted time. 2 weeks after I ordered I still had not received my order. I messaged in and find out there was a “shipping error” and decided not to inform me. And we’re waiting on me to contact them. There was no error in the address. After reaching out to customer service about replacing it for free they gave me a code to use online for a free test kit as a replacement. The codes they gave me did not work, delaying the process even more. After ordering my replacement kit and still not getting it for OVER 2 more weeks. I was left with no choice but to call and demand a refund. Do not use this company

I’ll come back and update this once my suspicions are confirmed but MLB ought to be held accountable for the misinformation and lack of it that is on their website for HSV 2 testing. Not only does the CDC advise AGAINST HSV 2 testing without symptoms but they encourage a two step process especially for those with low index readings between 0.9 and 3. I had a 1.32 reading which I’m 90% sure is a false positive and would have accepted that fate based on what is on the MLB website (you do not need to get retested if you tested positive). That is just NOT true especially if you request your index and it’s low. They do NOT willingly provide the index anymore. So many people are not educated on how UNRELIABLE HSV 2 IGG tests are when you’re asymptomatic and MLB boasts of their accuracy when even the CDC and FDA confirms they are not. My physician did her best but she basically told me the results were 90% accurate (not true) and that I can just do whatever I want with the information. I’m getting a QUEST test and then a Western Blot if need be but I’m psychologically damaged by this experience and should have never been through this. Similar to EVERYLYWELL, MLB NEEDS TO REMOVE HSV 2 tests from their website. I can’t imagine how many lives they’ve ruined and how many people are walking around thinking they have a virus they don’t. I’m so furious about the experience and the fact that I had to get education through Reddit and the CDC instead of the company I ordered from, that I’m thinking of pursuing legal action when my false positive result is confirmed. This is simply unacceptable. This also caused psychological damage to an ex partner who I had to reach out to for testing. How dare you people do this to the GP and get away with it?!?! Are you not up on what is happening with the CDC guidelines? They literally sent out a letter in January. Have you read it?? Update! Today is 4/16 and I’ve been going through this since 4/4. I DO NOT HAVE HERPES! I will be reporting this to the FDA ASAP! Do NOT BUY THE HSV 2 TEST FROM THIS COMPANY. THEY’RE UNINFORMED AND IT IS INACCURATE. DON’T listen to what they’re saying in this response. There is NO disclaimer on their website. They claim once you test positive you don’t need to re-test. They’re in it for money and not for you! BEWARE!

The A1C kit provides two needles and requires person to fill 5 circles, which is a lot of blood. In most circumstances the body clots before one can get enough blood to fill 5 circles. I asked for a refund and it was refused. Told I need to ask Walgreens. The Kit should warn purchasers that the test requires a lot of blood and you may not be able to draw sufficient blood. At this point I feel I have no choice but to go to the FDA and post on social media to warn others. Filling 5 circles is not possible for most people so I think this test is a scam.