myLAB Box Reviews | Read Customer Reviews of mylabbox.com

myLAB Box Reviews | Read Customer Reviews of mylabbox.com

myLAB Box reviews

Showing 154 reviews with 1 star · Clear filters

An B.
Aug 6, 2024
Great at taking your order, and that's where it stops
Easy to order and take money, and then....no tracking number, no response to customer inquiries at all (tried 3 times), no one picks up customer service when called, can't get any response whatsoever.
Response from myLAB BoxAug 16, 2024
Dear An Bui, I appreciate your feedback! Our team is working around the clock to provide the best care possible. We try our best to attend to all our customers' concerns. Due to some system delays (which have now been resolved), we've encountered some backlogs. We hope you'll give us a chance. If you have any other questions, please email us at [email protected]. We will be happy to help! I appreciate your understanding. Your health advocate, Hannah
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Michael S.
Aug 2, 2024
I think they are shutting down/going out of business
Something has changed with this company as of June. The tests that you purchase are no longer able to be registered. They have stopped replying to messages, they don’t pick up the phone, and they don’t return phone calls. I suspect that the company is about to go under. I would avoid purchasing anything from them at all costs, because you likely aren’t going to be able to register the kit, and then once you try to get a hold of somebody to get it fixed, you won’t be able to get a hold of anyone, or get a refund. I have used them many times in the past with no issue, but as of two months ago, they’ve gone completely silent from every avenue. Look at other options, because you are going to lose your money otherwise.
Response from myLAB BoxAug 16, 2024
Dear Michael, I appreciate your feedback! Our team is working around the clock to provide the best care possible. While we've encountered system issues, myLAB Box is open for business. We have resolved our issues and hope you give us a chance. If you have any other questions, please email us at [email protected]. We will be happy to help! I appreciate your understanding. Your health advocate, Hannah
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AyeSha C.
Jul 27, 2024
DO NOT USE THIS COMPANY!!! THEY WILL STEAL YOUR MONEY!!!
DO NOT USE THIS COMPANY!!!!!! I placed an order on 7/5, as of 7/26 and after 3 inquiries, I still have not received it. My 3rd inquiry was responded to with a copy of the email I received to my 2nd inquiry. I have demanded a refund, let's see if I get it. UPDATE 8/1: I have received my refund, minus what I guess is a restocking fee (the receipt didn't specify) of $27.90 FOR A PRODUCT THAT WAS NEVER SHIPPED OR RECEIVED.
Response from myLAB BoxAug 14, 2024
Dead AyeSha Churchill, We appreciate your feedback and apologise for the frustration this has caused you. We have encountered some system issues resolved, but this should not be an excuse; we will take your feedback and ensure we do better. We hope you give us a chance to enjoy our services. Again, thank you, and take care! Your health advocate, Hannah
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Alicia C.
Jul 26, 2024
I sent my card as instructed for my…
I sent my card as instructed for my food sensitivity test . It has been over 2 weeks and nothing . They dont even answer back . They say 3-5 business days …. Lets see
Response from myLAB BoxAug 14, 2024
Dear Alicia C, Thank you for sharing your feedback with us. I understand how frustrating this can be. We want to resolve your concern. As these type of concerns can be private, please email us at [email protected]. We appreciate your patience and understanding. All the best, Hannah
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Liisams
Jul 20, 2024
If I could give zero stars I would
If I could give zero stars I would. I have attempted to contact this company 5 times including a voicemail and they have yet to respond. Seems no one can register their kit and wish I read these reviews first. Their online chat takes you directly to an inbox and they don’t respond to emails. Spent $249 on a test I can’t take and it’s been a month since I received it. Disputing my charges and reporting them to every agency that I can find.
Response from myLAB BoxAug 2, 2024
Dear Liisams, Thank you for sending us your feedback. We sincerely apologize for the delayed response due to the volume of inquiries we receive. To guarantee a better experience for each client, we're constantly striving to improve our communication channels and streamline our internal procedures. We want to connect with you privately to resolve this concern; please email our [email protected]. We appreciate your patience and understanding. All the best, Hannah
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James F.
Jun 13, 2024
Misrepresented timeframe and zero customer service—AVOID
This company should be avoided at all costs. They advertise quick turn around, 1-5 business days but they never come close to their represented timeframe. And when you inquire they never get back to you. Terrible customer service. In fact awful. Choose Everlywell instead or some other competitor.
Response from myLAB BoxAug 2, 2024
Dear James, Thank you for sending us your feedback. We sincerely apologize for any inconvenience this may have caused you and for the delay in getting your test results. We want to connect with you privately to resolve this concern; please email our [email protected]. We appreciate your patience and understanding. All the best, Hannah
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JD
Jun 12, 2024
Scam. Severe delays. No customer service.
Scam. Not as advertised. Customer service is non existent. Takes weeks to months to get results and they were incomplete results. Tried emailing, calling and live chat but there's no response. Completely left in the dark. Avoid at all cost.
Response from myLAB BoxAug 2, 2024
Dear JD, Thank you for sending us your feedback. We sincerely apologize for the delayed response due to the volume of inquiries we receive. To guarantee a better experience for each client, we're constantly striving to improve our communication channels and streamline our internal procedures. We want to connect with you privately to resolve this concern; please email our [email protected]. We appreciate your patience and understanding. All the best, Hannah
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Jay M.
Jun 11, 2024
I paid extra for overnight shipping
I paid extra for overnight shipping. It’s been a week and I have not yet received it, nor is anybody in customer service responding or even caring. I spent more money than I had and needed results fast. Now I can’t in touch with anyone for help, so no refund, no test after paying for it, and no help at all. This company is a scam.
Response from myLAB BoxAug 2, 2024
Dear Jay, Thank you for sharing your feedback with us. I understand how frustrating this must be, especially after paying for expedited shipping and not receiving them as expected. We are happy to resolve this concern for you; please email our [email protected]. We appreciate your patience and understanding. All the best, Hannah
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