Marshal
Scam app. Beware of Dubious Charges and Poor Customer Service
I recently subscribed to the Keto Diet App but had to stop using it almost immediately because it was too much work for me. I can't comment on whether the app works or not, as I didn't get a chance to use it extensively. However, my real issue began when $30 was charged to my account without clear notification. When I reached out for a refund, the customer service team responded with overly technical explanations about their terms and conditions, despite being able to see that I hadn't logged into their app or used their services at all. Their refusal to issue a refund, even when it was clear I hadn't utilized any part of the subscription, felt very unfair. In my opinion, this company is engaging in dubious practices and is more interested in taking your money than providing good customer service. Be very careful; they charged me $30 and refused to refund it, despite clear evidence that I had not used their app. They might do the same to you.
Response from Keto Diet AppOct 2, 2024
Thank you for taking the time to share your feedback. We sincerely apologize for any frustration or inconvenience you've experienced with our subscription and refund process. Let me clarify a few important points: Our app operates on an auto-renewal subscription model. This means that subscriptions automatically continue and are charged until canceled by the user. We understand this wasn't clear to you, and we're committed to making this more transparent in our communication. The $30 charge was for the automatic renewal of your subscription. We recommend checking and managing your active subscriptions regularly to avoid any unexpected charges. We apologize for any difficulties you encountered when requesting a refund. Our refund policy is designed to be fair while also sustainable for our business. While we can't always provide refunds outside of our standard policy, we understand that each case is unique. If you feel our initial decision wasn't appropriate, we'd be happy to review your case again. Please contact us at [email protected] with your order details, and our team will carefully reassess your refund request. We value every customer and strive to provide both excellent service and a clear, fair subscription process. Your feedback helps us identify areas where we can improve. If you have any other concerns or questions, please don't hesitate to reach out to our support team.