Keto Diet AppKeto Diet App is a powerful macro tracker with 1000+ low-carb recipes, guidance from health experts & 24/7 support line! Recipes, diet tips and expert info, all in the palm of your hand! Tracking food has never been easier - simply type the name, or use the barcode scanner and voice recognition technology!
Keto Diet App (myketo.care) has 211 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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B. P.
We cancelled 3 months ago and they claimed money for no reason.
Response from Keto Diet AppSep 18, 2026
We’re sorry to hear about this billing concern and we’d like to review what happened. Please contact us through the in-app chat or at [email protected] with the email address associated with your account and a screenshot of the charge, so our team can investigate and assist you.
Linda J.
Worst customer service ever. I found charges that I wasn't aware of, and checked to find the subscription that I never knew I had. I cancelled it then a while later I see another charge. So I email the company to ask to cancel the payments and refund me. They wrote back asking me to make the cancellation myself. Despite the fact that I already told them I had cancelled it. So I assumed this email would end things. Sadly it didn't. They kept charging me and when I contacted customer service live chat, the staff member tells me she has cancelled the subscription and no more payments will occured. So I said but I already emailed you and asked for this to be cancelled. She them says only the person who made the subscription can cancel it. So I asked how come she was able to cancel it immediately while she just said she can't do it herself? Contradicting words. So said well your colleague should have cancelled the subscription because I was very clear in my email. But she refused to refund me since the date of the email and ignored my requests. And all those double charges are gone and I will never get my money back. Liars and scammers.
Response from Keto Diet AppJul 6, 2026
We're sorry your experience left you feeling this way. We'd appreciate the opportunity to look into your account once more and review the concerns you've raised regarding your subscription. Please contact us again through the in-app chat or at [email protected], and we'll make sure your case receives a thorough review.
LYNN M.
Took 31.98 from my account I did not sign up to a subscription won’t refund. Shall be taking this further already reported to my bank as fraud next steps Reporting to the national cyber security centre and action fraud uk
Response from Keto Diet AppMay 18, 2026
We’re sorry to hear about your experience. It’s important that all payment activity is transparent and easy to verify. Our support team can look into the specific charge, confirm the status of your subscription, and provide a clear explanation. You can get in touch through the in-app chat or at [email protected].
Andrius V.
Not allowed to cancel subscription. Do not use!!
Response from Keto Diet AppApr 23, 2026
We’re sorry to hear this left such a frustrating impression. To cancel, please first check whether the subscription was set up through Apple. If it was, open the App Store, go to your Account, tap Subscriptions, find the app, and cancel it there. If it is not showing in your Apple subscriptions, open the app and go to Today > Profile > Manage Subscriptions. If you need extra help, please contact us through the in-app chat or at [email protected].
Lachlan Le C.
I bought what I thought was an app instead it made me purchase a pdf ebook as well by pressing continue. Process is misleading and a money trap as they rejected my refund request after reaching out immediately. Just a money grab with no real value.
Response from Keto Diet AppFeb 13, 2026
We’re truly sorry that this experience was disappointing. We value your feedback, as it helps us improve and make the app clearer and easier to use. If you would like assistance or further clarification regarding your subscription, you can reach out to our support team through the in-app chat or at [email protected].
María Moreno R.
Pongo una porque no me deja no poner ninguna esta aplicación es una estafa. Te suscriben y no paran de pasarte pagos todos los meses. Aún habiendo avisado que te den de baja.
Response from Keto Diet AppFeb 10, 2026
Thank you for sharing your concerns. We’re sorry to hear about the frustration you’ve experienced. If anything feels unclear, our support team can help explain how subscriptions work and confirm your current status. We encourage you to reach out again through the in-app chat or at [email protected] so we can provide clarification and guidance.
Georgiana iuliana S.
Minati luat banii degaba ! Trimite ti mi banii inapoi! Va dau in judecata!
Response from Keto Diet AppFeb 4, 2026
Thank you for bringing this to our attention. We’re sorry to hear how upsetting this situation has been, and we understand how concerning unexpected charges can feel. We want to review your account and help clarify what occurred. Please contact us directly through the in-app chat or at [email protected] so our support team can assist you as quickly as possible.
Awena S.
They deducted money from my credit card after I cancelled my subscription.
Response from Keto Diet AppDec 22, 2025
Thank you for letting us know. We understand how concerning unexpected charges can be. Please reach out to our support team via the in-app chat or by email at [email protected] to help you check your account and guide you through the cancellation process.
