Laura Medley S.
Beware of Bonus Promise
Received an email stating I would have a bonus if I renewed another loan. Showed up as $700 available, but only received $500. Didn't happen. Bait and switch.
Response from My Funding ChoicesNov 30, 2023
Dear Laura Schneider, Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or disappointment you may have experienced while renewing your loan. Regarding the bonus promotion, we would like to clarify that one of the requirements to be eligible for the bonus was to mention the promotion explicitly when applying for the loan. We understand that there might have been a misunderstanding in this regard. However, as a gesture of goodwill and appreciation for your loyalty, we have decided to honor the bonus promotion as a one-time exception. Rest assured, the bonus funds have been successfully deposited into your account. In regards to the loan amount discrepancy, we want to provide clarity on this matter. After a thorough review of your account history, it was noted that your loan amount was adjusted from $700 to $500. This adjustment was made due to your previous payment history. We understand that unexpected changes can be disconcerting, and we appreciate your understanding of the necessary adjustments to ensure responsible lending practices. We value your feedback, and we are committed to improving our communication to provide a more transparent and positive experience for our customers. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. Thank you for choosing MyFundingChoices.com!