melba
DON'T DO IT
I took out a long with this company, and they have my bank information, yet are sending me collection notices, like I am some deadbeat. Then I tried to go online to their website to make a payment, and it would not allow me to. It said I could not make a payment, as I had a payment arrangement?? So, which is it, am I delinquent or do I have a payment arrangement??? Pretty sorry company. Do not do business with them. I am sorry I did.
Response from My Funding ChoicesNov 8, 2022
Dear Melba, Thank you for sharing your feedback and providing us with a review. We are sorry to hear that we did not meet your expectations. The reason why you were unable to process your payment on the website was because of an existing arrangement on your account. The system shows that the payment scheduled to be debited on 10/24 came back as declined. We tried to contact you for almost 2 weeks to provide assistance with your payment, but unfortunately, we were unable to reach you, therefore, your account ended up being handled by our collections department. You contacted us via phone on 11/07 and we successfully processed your payment. We always strive to provide outstanding customer service and we would like to thank you again for investing a part of your valuable time to express your thoughts. We will endeavor to do everything possible to create a great customer experience! If you require further details regarding your account, please contact us via email at [email protected] or give us a call at 1 (866) 949-5040. Thank you for choosing MyFundingChoices.com!