My Funding ChoicesReviews of myfundingchoices.com

Response from My Funding ChoicesOct 8, 2024

Dear Ed Dunn, Thank you for sharing your feedback. We are sorry to hear about your experience. Unfortunately, we couldn’t find an account in our system associated with the name you provided in this review. We take all concerns seriously and would like to help resolve any issues you may have encountered. Please reach out to us directly at (866) 949-5040 so we can assist you further. Thank you for considering MyFundingChoices.com!

Response from My Funding ChoicesMay 17, 2024

Dear Tolulope Omidiran, We're sorry to hear about your disappointment with your recent experience. Transparency and clarity are paramount to us, and we genuinely regret any confusion regarding your loan terms. We want to assure you that prior to loan approval, a detailed agreement was provided outlining the breakdown of the payment schedule, including the weekly debit amount. Our commitment to transparency extends to compliance with all relevant regulations, including the Truth in Lending Act (TILA) and Regulation Z. These requirements ensure that customers receive clear and meaningful disclosures of credit terms, empowering them to make informed decisions. Please be advised that, for your convenience, we do offer the flexibility for customers to pay off their loans early without incurring any penalties. This option will significantly reduce the amount owed. During your interaction with our customer service agent, you were informed that when ready to pay off the loan, you could give us a call or proceed with self-service in our website portal. Your feedback is invaluable to us, and we'll take it into account as we continually strive to enhance our services. If you have any further concerns or questions, we have an agent ready to assist you. Please don't hesitate to reach out to us directly. Thank you for choosing MyFundingChoices.com!

Response from My Funding ChoicesAug 11, 2023

Dear Tabatha Cook, Thank you for sharing your experience with us. We deeply apologize for the troubles you've encountered regarding your loan repayment and the subsequent collection agency's actions. We understand the frustration and confusion you must be feeling. We're committed to addressing your concerns and assisting you the best way we can. We have sent you an email today with the information requested. We have also included the contact information of the outside collections agency in the email we sent. If there is any further assistance we can provide, please don't hesitate to contact us. Thank you for choosing MyFundingChoices.com!

Response from My Funding ChoicesAug 7, 2023

Dear Miss B, Thank you for sharing your concerns regarding your recent loan application experience. At MyFundingChoices.com, we take customer privacy and data security very seriously, and we understand the sensitivity of the information you provided during the application. Our goal is to ensure a smooth and reliable lending process for all our customers, while also protecting their personal information. Regarding the request for personal information, we want to clarify that we do not conduct traditional credit checks for certain loan products, which is why we ask for other details, including bank account information and Social Security numbers. This information is crucial for verifying identity and assessing eligibility for the specific loan product you applied for. We are continuously striving to improve our communication and feedback processes to provide more transparent and informative responses to all our customers. Our commitment to data privacy and security is unwavering, and we strictly adhere to industry best practices and regulations to safeguard your personal information. We encourage you to reach out to our customer support team to discuss the specific reasons for the denial so that we can better assist you with any future loan applications. We sincerely apologize for any inconvenience you may have experienced during the process. If there is anything else you would like to discuss or any further assistance we can provide, please don't hesitate to contact us. Thank you for considering MyFundingChoices.com

Response from My Funding ChoicesJul 27, 2023

Dear Kristy Agudelo, We appreciate you taking the time to share your feedback with us. Your experience is not indicative of the level of service we aim to provide, and we apologize for any frustration or inconvenience caused. In light of your experience, we would like to extend our assistance personally to ensure you can log on successfully. Please reach out to our customer support team at (866)949-5040, and we will guide you through the login process step-by-step and troubleshoot any issues you may be facing. Thank you for choosing MyFundingChoices.com!

Response from My Funding ChoicesJul 27, 2023

Dear EP Johnson, Thank you for sharing your feedback with us, we are genuinely sorry to hear about the experience you've had so far. Your satisfaction is of the utmost importance to us. We apologize for any discrepancies between what our agent communicated and your experience with the website. We assure you that we will investigate and rectify any technical glitches to provide a smoother experience for our customers. If there is anything else you would like to discuss or if you need any further assistance, please don't hesitate to contact us directly at (866)949-5040. We are committed to making things right and ensuring that your future interactions with us are nothing short of exceptional. Thank you for choosing MyFundingChoices.com!

Response from My Funding ChoicesNov 8, 2022

Dear Melba, Thank you for sharing your feedback and providing us with a review. We are sorry to hear that we did not meet your expectations. The reason why you were unable to process your payment on the website was because of an existing arrangement on your account. The system shows that the payment scheduled to be debited on 10/24 came back as declined. We tried to contact you for almost 2 weeks to provide assistance with your payment, but unfortunately, we were unable to reach you, therefore, your account ended up being handled by our collections department. You contacted us via phone on 11/07 and we successfully processed your payment. We always strive to provide outstanding customer service and we would like to thank you again for investing a part of your valuable time to express your thoughts. We will endeavor to do everything possible to create a great customer experience! If you require further details regarding your account, please contact us via email at [email protected] or give us a call at 1 (866) 949-5040. Thank you for choosing MyFundingChoices.com!