David S.
Terrible company and very shady…
Terrible company and very shady business practices I ordered the shaver as a gift for someone for an upcoming birthday present. I haven’t even given them the shaver yet so it’s still brand new in a box and I just for an email confirming an order of extra blades that cost more than the shaver. I NEVER orders that NOR signed up for anything further. The company has NO PHONE NUMBER which should be the first red flag that they are not legit!!! I emailed them my concern and they responded saying my order “included our OPTIONAL blade refill program…” I absolutely positively DID NOT choose that “optional” plan which I let them know. They said the order was already processed and there’s nothing they can do about it but they will cancel my “subscription”!!! I NEVER signed up for a subscription and they will not prove proof of me doing so, but they said they will refund me the order if I return the item on my own dime… This is absolutely misleading and deceptive business practices under the “Consumer Protection under Fair Trading Regulations” (articles 5 & 6) for all you other who have been scammed by this terrible company. I am posting this review everywhere and reporting the company to the Trade Commission as well as BBB. For those of you still struggling to get your money back, file a chargeback request with your credit card company and let them know about this company’s shady tactics!!
Response from myfreebird.comFeb 11, 2026
Hi David, We’re very sorry this experience has felt so frustrating. That is never our intention. Our refill option is tied to a discounted bundle that is presented during checkout, and customers can choose either a one-time purchase or the bundle that includes the refill program. We understand that checkout details can sometimes be overlooked, and when that happens it can feel unexpected — which we completely understand. Once an order moves into fulfillment, we are not always able to stop shipment in real time. That said, our team does offer return options and cancellation support, and we work to provide flexibility so customers are not stuck with something they do not want. We take feedback about clarity very seriously and continuously review our checkout flow to ensure it is as transparent as possible. If there is anything further we can review regarding your order, we would be glad to do so directly. — The Freebird Team