Susie B.
Subscription cancellation
I initially ordered a Freebird shaver over a year ago. I got the subscription. After receiving heads a few times, we decided to cancel the subscription because the replacement heads were coming before they were necessary. 6 weeks later, we got another delivery. I figured maybe I messed something up. So I emailed support and they canceled it for me, but it was another set we didn't need/want at that point and had to pay for. I restarted the subscription before Christmas. After the 2nd delivery, we decided to cancel again. The price, even with the subscription discount, is just too much and we didn't need 3 new heads every 6 weeks. So I went in to the dashboard, canceled and this time, I went back in to confirm it was canceled. It did, in fact, say subscription canceled. 6 weeks later, I get an email saying my delivery is on its way. I contact support and tell them i canceled it and I don't want it. They tell me that its already processed, so I can return them myself or pay $7.95 for them to have them shipped back. I tell them I dont want to pay for shipping for something I canceled and checked to make sure I canceled, since this was the second time. They basically said, sorry you're frustrated, but too bad. So now, I'm wondering if I did actually cancel the first time, but this is how they screw you over into getting another month or more out of you- I've had the same problem with the Shinesty subscription. At this point, I'll throw out the whole razor and get something else. It's just deceptive to me. I'll pay the money for the return, but I'm completely done with the company at this point.
Response from myfreebird.comMar 6, 2026
Hi Susie, We’re really sorry to hear about your experience and understand how frustrating this situation must have been. That’s certainly not the experience we want for our customers. Our team has reached out directly to help make this right and review what happened with the subscription and recent order. We always want subscription changes to be simple and transparent, and we’re sorry for the hassle you experienced here. We appreciate you giving Freebird a try and hope we can turn this experience around. — Freebird Support