myfreebird.comReviews of myfreebird.com

Response from myfreebird.comMay 12, 2026

Sorry for the confusion here, we know unexpected charges aren’t a great experience. Our blade refill subscription is optional and designed to keep you stocked, but it can be adjusted or canceled anytime through your account or with our support team. We’re always working to make this clearer and easier to manage. If you still need help, reach out to [email protected] and we’ll get this sorted for you 👍

Response from myfreebird.comMay 12, 2026

Sorry for the frustration, that’s not the experience we want. Our blade refill subscription is optional and meant to keep you stocked, but it can be canceled anytime through your account or with our support team. We’re always working to make this clearer and easier. If you need help getting this resolved, reach out to [email protected] and we’ll take care of it 👍

Response from myfreebird.comApr 22, 2026

Hi Mark. I sincerely apologize for the frustration you experienced and for leaving the impression that this was a scam. That is the last thing we want. To clarify, our kits often include a refill subscription that is mentioned during the checkout process. I completely understand how this can be overlooked or may feel like it was added without your consent. I genuinely want to make this right for you. We can ensure that the subscription is canceled to prevent any further charges. Please reach out to us at [email protected] with your order details, and we will resolve this as quickly as possible. Thank you for bringing this to our attention. We appreciate the opportunity to fix the issue.

Response from myfreebird.comApr 20, 2026

Hi Kent, I truly appreciate your candor regarding your experience. I understand your frustration, and I want to assure you that I’m hearing you loud and clear. I want to remind you that we offer a 30-day money-back guarantee on all purchases. If what you received isn’t a perfect fit, our return process is simple and hassle-free. This 30-day period is meant to give you plenty of time to evaluate your purchase and decide if it meets your expectations. Whether the item didn’t meet your needs, wasn’t what you anticipated, or had defects, we recognize that different situations can arise. By initiating a return within this timeframe, you can help ensure a smoother process for both you and us. If you need assistance with a return, please reach out to us through our website via chat or email at [email protected]. We’re more than happy to help! Thank you for your valuable feedback.

Response from myfreebird.comApr 1, 2026

Hi JL, We’re really sorry to hear this was your experience, and we appreciate you taking the time to share your feedback. We want to be clear that the blade refill subscription is optional and is shown during the checkout process, but we understand how this can feel unclear and we’re actively working to improve how we communicate this. In terms of blade replacements, how often they need to be changed really depends on how frequently you shave and your hair type. Some customers may need replacements more often, while others can go much longer. That’s why we offer flexible subscription settings, so you can adjust, skip, or cancel at any time to match your personal usage. We also offer a 30-day money-back guarantee, and our team is always here to help make things right. If you’re open to it, we’d love the chance to look into your experience and assist further. Thank you again for your feedback.

Response from myfreebird.comApr 1, 2026

Sherri - We’re really sorry for the surprise here, we understand how frustrating it is to be charged for something you didn’t expect. The blade refill subscription is optional and is presented during checkout, but we hear your feedback and know it can feel unclear. That’s something we’re actively working to improve. I’ve taken a look and would be happy to get this resolved for you. We can make sure the subscription is canceled and review the recent charge together. Please reach out to us at [email protected] so we can take care of this for you right away. Thanks again for bringing this to our attention.

Response from myfreebird.comMar 23, 2026

Hi there, I’m really sorry this happened. I completely understand how frustrating and unexpected that must have felt. Our blade subscription is always meant to be optional, and you should receive a confirmation email along with a reminder 3 days before any refill order is processed. It sounds like that didn’t come through as expected, and we definitely want to look into that. I’d really like to make this right for you. We can help with a refund and take care of the subscription so there are no further charges. Please reach out to us at [email protected] with your order details and we’ll get this resolved as quickly as possible. We appreciate you bringing this to our attention and the chance to fix it.

Response from myfreebird.comMar 23, 2026

Hi there, I’m really sorry to hear about your experience. I can understand how frustrating it must have been for the shaver not to perform as expected, especially right out of the box. That’s definitely not the experience we want anyone to have, and we’d love the chance to make it right. Whether that means troubleshooting, replacing the device, or helping with a return, our team is here to help. I also want to clarify that our blade subscription is optional and should always come with confirmation and reminder emails before any refill is processed. It sounds like that wasn’t clear in your case, and we’d like to look into that right away. We’re here to help resolve both the product issue and the charge. Please reach out to us at [email protected] with your order details, and we’ll take care of this for you as quickly as possible.