Najoua H.
Excellent Problem Solving
Stellar customer service . Professional handling of any issues that might arise. Thank you Freebird for the outstanding service.
Response from myfreebird.comMar 23, 2026
Hi Najoua, I’m really sorry for how frustrating and concerning this experience felt, especially when this was meant to be a gift. I took a look at your case and can confirm that the refill order was generated from a blade subscription tied to the original purchase. That said, we completely understand how this could feel unexpected. Your subscription has been fully canceled, and the order was stopped before it shipped. If the charge is still showing on your statement, it should clear shortly if it was still pending. If it did post, we’re happy to review and make sure you’re taken care of. We also understand the frustration around not having phone support. While we currently support customers via email and social channels, we’re actively working on expanding our support options. We appreciate you bringing this to our attention and the opportunity to make it right. If there’s anything further we can do, please reach out to us at [email protected] and we’ll be happy to help.