myfreebird.comReviews of myfreebird.com

Response from myfreebird.comApr 21, 2026

Hi Jim, I am very concerned to hear about the unauthorized attempt on your card. Please know that Freebird does not store your full credit card information; we use encrypted, PCI-compliant processors to ensure your data is secure. I would like to help you resolve this issue. Please reach out to us at [email protected] with your order details, and we will address this as quickly as possible. Thank you for bringing this to our attention and giving us the opportunity to fix it.

Response from myfreebird.comMar 23, 2026

Hi there, I’m really sorry for how frustrating and concerning this experience has been, especially with multiple charges and having to follow up more than once. That’s not the experience we want anyone to have. We want to be clear that we do not process charges without an active subscription, and we take situations like this very seriously. Based on what you’ve described, it sounds like something didn’t behave as expected, and we definitely want to investigate this fully. If a subscription was meant to be canceled and you were still charged afterward, that’s something we need to review right away. We’ll make sure your account is fully resolved, prevent any further charges, and address any billing concerns directly. We’re also sorry for the frustration around return shipping. We understand how that can feel especially when an order wasn’t expected. Please reach out to us at [email protected] with your order details (or reference this review), and we’ll prioritize getting this fully sorted for you. We appreciate you bringing this to our attention and the opportunity to make it right.

Response from myfreebird.comMar 23, 2026

Hi there, I’m really sorry this left you feeling that way. I completely understand how surprising and frustrating it can be to see a charge you weren’t expecting. Our blade subscription is always optional and selected during checkout, and customers should receive confirmation and reminder emails before any refill is processed. That said, we know it can sometimes feel unclear, and we’re always here to help walk through it. If you’d like, we can take a look at your account, cancel anything active, and make sure there are no further charges. We’re also happy to review any recent order and help resolve it for you. Please reach out to us at [email protected] and we’ll take care of you.

Response from myfreebird.comFeb 11, 2026

Hi Kevin! We’re really sorry to hear this happened, especially after the product initially worked well for you. Based on the timeline you shared, your shaver should still be covered under our warranty, and we’d be happy to take care of this for you. Please reach back out to our support team directly so we can review your order and arrange a replacement if eligible. We appreciate you giving the product a fair shot and for sharing your honest feedback about performance. If there’s anything we can do to make this right, we’re here to help. — The Freebird Team

Response from myfreebird.comJan 24, 2026

Hi Beatrice, We’re very sorry to hear about your experience and the discomfort you described. That’s understandably frustrating, especially when you reached out promptly and were trying to initiate a return within the guarantee period. After reviewing this, we can see that while you were communicating with a real member of our support team, our responses did not clearly or quickly move you into the return and refund process. We appreciate your feedback that the replies felt automated or unrelated, and we take that seriously. That is not the experience we aim to provide. We’re reaching out directly to you to complete the return and refund process and make sure this is resolved properly. Thank you for your patience and for taking the time to share your experience, as it helps us improve our support moving forward. Freebird Support Team

Response from myfreebird.comJan 9, 2026

Thank you for sharing your experience, and we’re sorry for the frustration this caused, especially around the timing of your cancellation. We understand how disappointing it can be to receive a refill you weren’t expecting, particularly when it arrives before you’ve heard back from support. We want to reassure you that our team can help review what happened with your refill order and make things right. Subscription refills can be canceled at any time, and if a shipment goes out before a message is seen, we’re always happy to look at refund options and next steps. We appreciate you calling this out and sharing your feedback. It helps us continue improving communication and support so situations like this are handled more smoothly in the future.

Response from myfreebird.comDec 18, 2025

We’re really sorry your order arrived in damaged condition. That’s definitely not the experience we want for you. Shipping issues can happen in transit, but we always want to make things right as quickly as possible. I’m glad our team was able to issue you a full refund and confirm that you didn’t need to return the item. If there’s anything more we can do or if you ever decide to give us another try, we’re here to help.

Response from myfreebird.comDec 11, 2025

Thank you for taking the time to share your feedback. We’re glad to hear the head shaver worked well for you, but we’re truly sorry for the frustrations you experienced with the trimmer, subscription, and support. That’s not the experience we want for anyone. To clarify, the refill plan is optional, and customers can adjust or cancel it at any time. You should never feel “locked in,” and you definitely shouldn’t have to go through multiple confusing steps. If that was your experience, we apologize, we’re actively working on simplifying the process. Our 30-day return policy is something we honor, so we’d like to look into what happened with your request and make sure it’s handled correctly. Please reach out to us at [email protected], and we’ll make this right for you. Regarding the trimmer and attachment issues, that shouldn’t be happening. We’d love to troubleshoot or replace the component so you can use it safely and comfortably. Your feedback is important, and we appreciate you sharing it. We’re committed to improving both our products and our customer experience, and we hope we can earn back your trust.