myfreebird.com Reviews | Read Customer Reviews of myfreebird.com

myfreebird.com Reviews | Read Customer Reviews of myfreebird.com

myfreebird.com reviews

Showing 192 reviews with 1 star · Clear filters

SVK
Nov 2, 2025
Junk
First unit received - the pop-up trimmer didn’t work. Customer Service was responsive and sent new base unit. After a few weeks, the pop up trimmer stopped working. Never worked again. Subscription replacement blades - money grab by company. I canceled immediately but still wound up paying for 1 and 50% of the other. I bought for the beard trimmer and in less than a year, it’s dull and unusable. Buy a replacement - nope. I’m back to using my 30 year old Oster shaver - trimmer is still sharp.
Response from myfreebird.comNov 3, 2025
Hey there, we appreciate you sharing this. It sounds like you ran into more than one issue with your trimmer and subscription, and that’s not the experience we want for you. Our team can help make this right. Please reach out to [email protected] with your order info so we can take a closer look and find the best fix. Thanks for giving us the chance to improve.
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Alberto H.
Nov 1, 2025
I’m very disappointed
I’m very disappointed with my experience. I was charged $49.20 for a FlexSeries blade refill that I never authorized or ordered. It turns out there was a hidden subscription I wasn’t aware of when I bought the product. The razor itself works fine, but the automatic subscription and unexpected charges make this feel dishonest. I had to contact customer service to cancel and request a refund. I recommend buyers double-check the subscription details before purchasing.
Response from myfreebird.comNov 3, 2025
We’re sorry this caught you off guard. Our Blade Refill Program is optional and meant to make reordering easy, but it sounds like the setup wasn’t clear in your case. That’s on us to communicate better. We’re glad you reached out to our team to get it resolved, and we’ve shared this feedback to help improve the checkout experience. If you still need help with your refund, please reach out to [email protected] and we’ll take care of it right away.
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Amy H.
Oct 28, 2025
I have not and did not want these…
I have not and did not want these blades shipped. I gifted this and do not have the razor. I can not reach anyone to stop this auto on the blades. Please contact me someone. this has been going on for 2 months and I DO NOT WANT THEM
Response from myfreebird.comOct 28, 2025
We’re sorry for the frustration this has caused. Our team has reached out to you directly by email to help resolve this and stop any further shipments. Please check your inbox (and spam or promotions folder just in case) for our message so we can get this sorted for you right away.
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Anders A.
Oct 28, 2025
Automatic enrollment into subscriptions, avoid at all costs!
I bought a shaver, and I've enjoyed the product itself well enough. It wasn't too expensive and it shaves okay. However, Freebird signs you up for a blade replacement subscription without informing you. I cancelled this service right away after I got an email saying an order is on the way, an order I never placed. After contacting Freebird they confirmed that they automatically enroll new customers in this subscription, and there's nothing you can do to get your money back without having to send the order back and pay for the shipping yourself. They offered me 50% of the money back instead which I reluctantly accepted. I would give the shaver itself 3/5, it's okay for the cheap price, but the automatic enrollment for a subscription service that I never got informed about takes my score down to 1/5. It feels like a scam, avoid at all costs.
Response from myfreebird.comOct 28, 2025
Thank you for sharing your feedback. We’re sorry the subscription caught you by surprise, that’s never our intention. We do sell the shaver without a subscription, but the subscription option gives a discount on the shaver and blades, plus benefits like lifetime warranty coverage and automatic refills. We appreciate you taking the time to share your experience and will use your feedback to make this clearer at checkout. We're glad you’re enjoying the shaver and appreciate your honesty.
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Carol M.
Oct 27, 2025
The Womens shaver came on time
The Womens shaver came on time. Then Freebirds decided to sign me up to receive a blade replacement. I only had the new shaver for two weeks. Why would I need replacement heads. I tired in vain to stop this shipment and to not receive any more products. Did I say I did not order the replacement. So I had to cancel my card for payment. Now inconvenient waiting for a new card. By the way they still got payment for shaver heads I guess your too slick. Haven’t had time to try the new saver and would like to know why they think they can send me stuff i didn’t order and free hand my money. I will never buy from Freebirds again. There scammers. This happened two weeks after I purchased the product
Response from myfreebird.comOct 27, 2025
We’re really sorry for the confusion here. Our Blade Subscription is optional and designed to make shaving easier, it delivers fresh blades at a discount, comes with a lifetime warranty, and can be managed anytime from your account. We never want subscriptions to feel like a surprise. You can cancel or adjust it anytime from your Freebird account, or just email [email protected] and we’ll take care of it right away. Thanks for the feedback, we’ll make sure this is clearer moving forward.
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Chris K.
Oct 27, 2025
Never received my product!
Never received my product!! Can’t find a way to get ahold of anyone!!
Response from myfreebird.comOct 27, 2025
We’re so sorry to hear your order hasn’t arrived, that’s definitely not the experience we want for you. Please reach out to [email protected] with your order number and we’ll get this resolved right away. Our team answers every message and will make sure your product gets to you or a replacement is sent quickly. We’ve got you covered.
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Jonnathan G.
Oct 26, 2025
Worst product I’ve ever purchased.
Worst product I’ve ever purchased.
Response from myfreebird.comOct 27, 2025
We’re really sorry to hear the FlexSeries didn’t meet your expectations. We’d love the chance to make it right, we offer a 30-day money-back guarantee, or we can share a few quick shaving tips to help you get a smoother, closer result. Please reach out to [email protected] and we’ll take care of it right away.
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Marie K.
Oct 26, 2025
It’s impossible to work out billing…
It’s impossible to work out billing problems since there is no way to contact customer service. I sent a message and never heard back.
Response from myfreebird.comOct 28, 2025
We’re sorry you had trouble getting in touch with us. We can help start the return process for you and have reached out by email with next steps. Please check your inbox (and spam or promotions folder) so we can get this taken care of right away.
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