Janice I.
I placed an order earlier this month
I placed an order earlier this month. I realized I accidentally ordered a charger station by mistake. I called and they said I would get a 50% off. I received a credit of $ 9.37. Then I received a email that if I gave a review I would get 20% off my next order. Well I did a review and went on to order a razor for my niece,why not ,it’s Christmas and she ask for an electric razor. I place my order and went to use my $9.37 and learned I only had 2 days to use it. Well ok I still have 20% from giving my review. Well I didn’t get that either. Then another email said I would get 20% off my next order. This is my NEXT ORDER and still nothing. What is going on? Janice
Response from myfreebird.comDec 18, 2025
Hi Janice, thank you for taking the time to share your experience, we’re really sorry for the confusion and frustration this caused. This definitely isn’t the smooth experience we want for you, so we appreciate the chance to clarify and make it right. I reviewed your account and can confirm that the 50% refund for the charging dock was processed on December 3. Since you chose to keep the item, the refund was issued directly back to your original payment method. The $9.37 credit you saw was an automated promotional credit that appears when a subscription is canceled. It can only be used toward select items like blade replacements or shave formulas, which is why it didn’t apply to your new kit. The 20% off email promotion you received was for taking a Freebird survey. However, only one discount can be used at a time. We did reply to your message with a possible resolution, please check your inbox for emails from [email protected]. We truly appreciate your patience, and we’re here to help with anything else you need.