myfreebird.comReviews of myfreebird.com

Response from myfreebird.comJan 9, 2026

Thank you for sharing your experience, and we’re sorry for the confusion this caused. We understand how frustrating it can be to receive a refill you weren’t expecting, especially when purchasing a gift. Replacement blades are offered as a convenience, but we recognize that the way this is communicated hasn’t always felt clear, particularly for gift buyers. Your feedback, along with similar comments from others, has been shared internally and is actively helping us improve how we present refill options and set expectations upfront. If there’s anything still unresolved on your order or subscription, our support team is always happy to help make things right. We truly appreciate you taking the time to call this out — it helps us do better moving forward.

Response from myfreebird.comJan 9, 2026

Thank you for sharing your experience. We’re sorry to hear that both the product and the overall purchase experience didn’t meet your expectations. We understand how frustrating unexpected charges can feel, and we recognize that refill and warranty messaging hasn’t always landed clearly, especially for customers who aren’t intending to continue with replacements. Feedback like yours has been shared internally and is actively helping us improve how we communicate refill options, blade longevity, and warranty details so expectations are clear upfront. Regarding performance, everyone’s hair type and grooming needs are different, and we know the FlexSeries isn’t the right fit for everyone. Our goal is always to be transparent, fair, and supportive when that’s the case, and our team is available to help resolve any outstanding concerns directly. We appreciate you taking the time to leave this feedback, as it helps us continue to improve both our products and the customer experience.

Response from myfreebird.comDec 30, 2025

Thanks for sharing this, Margaret, I’m really sorry for how stressful this has felt. I completely understand why it seemed misleading when an add-on looked free at checkout and then appeared as a separate charge. That should never feel confusing, and I apologize for the frustration it caused. You reached out quickly after placing the order, but the message wasn’t seen before the warehouse processed and shipped it out, once that happens, we’re unable to stop the package mid-transit. I know that timing can feel incredibly unfair, and I’m sorry it created such a difficult experience for you. I see your package was delivered yesterday. If it helps, we’re happy to provide a prepaid return label so you don’t have to cover return shipping? I'll have a representative from our Customer Experience team reconnect with you. Please feel free to email us at [email protected] and we’ll take care of this. Our goal is to make this right and ensure you don’t feel stuck with anything you didn’t intend to order.

Response from myfreebird.comDec 30, 2025

Thanks for sharing this, and we’re truly sorry for how upsetting this experience has been for you and your wife. We never want anyone to feel caught off guard by a charge, and we appreciate the chance to clear things up. Our blade refills are always optional, and customers can turn them off at any time, we don’t enroll anyone without showing the option at checkout. That said, it’s clear the experience didn’t feel transparent for you, and we apologize for that. We see that your return is already on its way back to us with the tracking number you provided, we’ll immediately process a full refund for both the shaver and the blade order. We’re here to help make this right, and we appreciate you giving us the chance to fix the situation.

Response from myfreebird.comDec 30, 2025

Thanks for taking the time to share this, we’re really sorry for the experience you and your husband had. That’s not the level of clarity or support we want for anyone. Our blade refill program is always optional, and you can cancel it at any time. It sounds like your request came in right as the order was already processing, which can sometimes result in it shipping before we’re able to stop it, but we absolutely should have explained that more clearly. We apologize for the frustration. If you email us at [email protected], we can take another look at the order, help with the return, and make sure your subscription is fully inactive so no future charges occur. We’d also be happy to share some tips to help reduce dryness after shaving, it’s a common concern and usually easy to fix with the right routine. We appreciate the feedback and are here to help make this right.

Response from myfreebird.comDec 30, 2025

Thanks for sharing this, we’re really sorry for the frustration here. It looks like the courier marked your package as delivered when it never arrived, and we know how disappointing that is. Unfortunately, these delivery errors can happen on the carrier’s side, especially during the holidays, but we’re always here to step in and make it right. We’re also sorry you had trouble getting in touch with us, that’s not the experience we want for you. We’re glad a replacement shipment is already on the way, and if anything comes up with the new order, please don’t hesitate to reach out to us at [email protected]. We’re here to help.

Response from myfreebird.comDec 30, 2025

Thanks for sharing your experience, we’re really sorry to hear this is how your first shave went, especially when it was a gift. That’s not the experience we want for anyone. We’d love the chance to make this right. If you email our team at [email protected], we can take a look at your order, confirm what happened with the missing items, and share a few quick tips to help you get the best performance from the trimming head. And of course, if you’re not happy with your kit, you’re always covered by our money-back guarantee. We’re here to help and make sure you get the shave you were expecting.

Response from myfreebird.comDec 18, 2025

Hi there, we’re really sorry to hear about this experience, and we want to help clear things up. Our shaver does come with the option to join a blade refill plan, but it’s never required. Customers can always purchase the shaver on its own, and the subscription can be adjusted or canceled at any time. It sounds like there may have been some confusion at checkout, and we apologize for any frustration that caused. We’ve worked hard to make managing your plan simple, and our team is always here to help with canceling, refunding, or answering any questions about charges. If you’d be open to it, we’d really like to take a closer look and make this right. Please reach out to us with your order details so we can resolve this quickly for you.