myfreebird.comReviews of myfreebird.com

Response from myfreebird.comJan 24, 2026

Hi there, We’re sorry to hear about your experience and understand how frustrating this felt. The blade refill subscription is optional and disclosed at checkout, and it can be canceled at any time through the customer account. That said, if this was unclear or if our response time did not meet expectations, we take that feedback seriously. We provide customer support via email so cases can be properly documented and resolved, but we never want anyone to feel ignored or unsupported. We would appreciate the opportunity to review your order and address your concerns directly. Please contact us at [email protected] with your order details so we can assist. Freebird Support Team

Response from myfreebird.comJan 24, 2026

Hi there, We’re sorry to hear how this experience made you feel and understand why this was frustrating. The blade refill subscription is optional and can be managed or canceled at any time, but we recognize that if this was not clear or if you had trouble reaching us, that’s upsetting and not the experience we want for our customers. We would appreciate the opportunity to review your order, address the charge for the replacement heads, and make sure everything is resolved properly. Please contact us at [email protected] with your order details, and our team will assist you as quickly as possible. Thank you for sharing your feedback. It helps us improve. Freebird Support Team

Response from myfreebird.comJan 24, 2026

Hi there, We’re sorry to hear that the shaver didn’t meet your expectations and that the experience left you feeling disappointed. We appreciate you giving the product a try and taking the time to troubleshoot with our team. We understand how frustrating it can be to go through the return process and then learn there is a return shipping cost involved. Your feedback about both the product performance and the return experience is important to us and has been shared internally for review. If you’d like us to take another look at your order or discuss possible next steps, please reach out to us at [email protected] with your order details. We’d be happy to help where we can. Freebird Support Team

Response from myfreebird.comJan 24, 2026

Hi there, We’re really sorry to hear that the shaver didn’t give you the results you were expecting and that it caused irritation. We understand how frustrating that is, especially when you rely on a shaver daily and need a smooth, comfortable result. Everyone’s skin and hair are different, and while the shaver works well for many customers, we recognize that it may not be the right fit for everyone. Your feedback about the closeness of the shave, skin irritation, and noise is important to us and has been shared with our team. If you’d like us to review your order or discuss available options to help resolve this, please reach out to us at [email protected] with your order details. We’d be happy to assist. Freebird Support Team

Response from myfreebird.comJan 24, 2026

Hi there, We’re sorry to hear about your experience and understand why this situation felt frustrating. The blade refill subscription is optional and disclosed at checkout, and it can be managed or canceled at any time. That said, if this charge felt unexpected or if communication fell short, we take that feedback seriously. We’d like the opportunity to review your order and help resolve this directly. Please contact us at [email protected] with your order details so our team can assist. Freebird Support Team

Response from myfreebird.comJan 24, 2026

Hi there, We’re sorry to hear about your experience and understand why this situation felt frustrating and unfair. The blade refill program is optional and disclosed at checkout, but we recognize that if this was missed or felt unexpected, that’s upsetting. We also want to clarify that you were working with a real member of our support team, not an automated system. That said, we appreciate your feedback that the responses felt too scripted, and we take that seriously as we continue to improve how we communicate with customers. Your feedback about the return process and refund options has been shared internally, and we truly appreciate you taking the time to explain your experience. Thank you for sharing your feedback. Freebird Support Team

Response from myfreebird.comJan 9, 2026

We’re truly sorry for the frustration this experience caused and understand how upsetting unexpected charges can feel, especially during the holiday season. I'm happy this has already been resolved directly with our support team. A full refund for the blade refill order has been issued, and there’s no need to return the package. The funds will be returned to your original payment method within the standard processing timeframe. We take feedback like this seriously and are continuously working to make our purchasing and refill options clearer and more transparent for customers, particularly for gift orders. If you have any additional questions or need further assistance, our team is always here to help. Thank you for bringing this to our attention.

Response from myfreebird.comJan 9, 2026

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the shaver didn’t work for you and that the overall experience fell short of expectations. We want to clarify a few points for transparency. While we do offer a 30-day money-back guarantee, our policy requires return shipping to be covered by the customer in order to receive a full refund. We understand how this can feel frustrating, and we appreciate you calling out how that messaging landed for you. Feedback like this is important and is actively shared with our team as we continue to improve clarity around our policies. Regarding refills, replacement blades are offered as a convenient option, but they can be canceled at any time, and our support team is always happy to help with that or explore alternative resolutions when something doesn’t work out. We’re sorry this experience caused disappointment and appreciate you raising these concerns. Our goal is always to be fair, transparent, and supportive, and we’ll continue working to do better.