My EyelabReviews of myeyelab.com

I had the weirdest and worst experience I have ever had at a business. First, I didn't know it was virtual, but whatever. One of the machines was not functioning properly. Two techs referenced that they sometimes have trouble with that machine. Eventually they carried on with the other machines and then one of the techs went into an exam room to speak to a virtual doctor who told him the exam couldn't be executed without the results from that machine. I was there for 1.5 hours, requested a refund, was told that they don't give refunds but I could reschedule. I was traveling, not close to home and would not return to that location. They still refused a refund. There were toenail clippings on the waiting room floor. And hard rock playing loudly the entire time I was there. While I was trying to insist on a refund "Highway to Hell" came on ironically. I had to leave without an exam and without a refund.

Went in to pick up my glasses and approached the worker at the counter on the right. She was African American, skinny, with long hair and long eye lashes. I told her I was there to pick up glasses and she replied to not talk to her because she is on lunch and then ignored me instead of instruct me on who to see or where to go. I was then taken care of by another associate. This female continued to sit at the counter ignoring everyone in the room. This is by far the most rude experience I have ever had anywhere. If you are on lunch why are you sitting up front where customers are going to approach you and why are you on lunch in the front of the store where everyone can see you. I am not sure if I will go back to this store for my annual exam after encountering such poor customer service.

Ordered online they charged me 300 dollars and then said my order number didn't exist never received the product I had to go to my bank and file fraud still trying to get my money back. DO NOT order from this company. These people are thieves and will charge you fraudulent. If you order online they WILL NOT refund you!!! Lost 300 dollars and still need contacts! Biggest scam website! Horrible customer service!

I’m so mad I would say 0. They are quick to say we can do nothing for you! My glasses are off I can’t see to drive at night! The glare is horrible blurred vision can’t read street signs at all good thing I know where I’m at because of my job I was 7 days over their return policy of 30 days. I have a legit complaint. I was very nice about it. I tried to get used to them thinking it was just me…now I’m 1000$ in the hole!

I bought half rimmed and no rimmed, and both pair fractured due to flawed manufacturing. I may have worn each pair 30 times before the cracks appeared. I've worn glasses 50 years, and I know how to respect them, this place said it was my fault. I have never ever, in 50 years, had any other pairs do this. Never again.

There are places that can make glasses in 1 hour but this place can’t get a pair of glasses made in 2 weeks…now they have to be shipped to me so what happens if they need adjusting? Also, the sample pair of contacts they sent home with me were the wrong brand and the wrong diameter measurement… Never again…

They do not give accurate prescriptions and it’s terrible being stuck with glasses that look weird and can’t see right they have so far refused a refund for the terrible service rendered still trying! Was lucky I didn’t get the glasses from there as they already gave me a refund! Twice in my life I thought my prescription was wrong and guess what I’m 40 and both places were my eye lab stay away if you care about your eyes!!

Would’ve been nice to see a Dr in person and not on a screen. I was unaware of that. They ordered me contacts andI couldn’t see out of them so I called two days in a row. Their response Was that my eyes needed time to adjust. I couldn’t see out of them! I took them back only to have the girl have a terrible attitude with me. Now I’ve lost my vision allowance for the year because of them. Don’t go here. Pay the extra and go to a real eye Dr.