My EyelabReviews of myeyelab.com

I do not recommend going to, or purchasing anything from this location. I’ve never experienced unreliable customer service as I have at this location recently. I went in for an eye exam and contacts on May 25th. I was initially going to purchase eye glasses as well. I was greeted nicely and my eye exam was completed rather quickly and that’s where ALL the rest of this horrible experience started. I started to look at some glasses. I believe there was a 2 for $56 dollar offer going on so I decided to purchase glasses also. Well, I picked some out and the girl assisting me asked if that was going to be it and I told her I was going to need contacts as well. So she started typing and told me the cost for my glasses was going to be $400+. I asked her what about the 2 for $56 deal and she told me that was only for people with insurance. So I told her never mind. She put in the order of contacts and was given a total of $290+. I asked when she thought my contacts would be in and she told me they would be available the following Tuesday. (Monday was memorial day) Tuesday came and no call I figured I’d give it a few more days. I call on Friday and no contacts. I am given a number for Stanton optical customer service and the guy I spoke with said they had been shipped and to at least wait until Monday. Well, Monday comes and goes no contacts. I call and I call and every time I get the same response.” They’ve been shipped”. Friday comes I go back up there to speak to someone about this situation and was told that they would get it to me with 2 day shipping. I was told that they would get back to me as soon as possible to let me know what happened. Yet again, no one gets back to me and then I have to call back the following Monday to figure out what’s going on. I spoke with a manager who PROMISED me that he would figure it out and get back to me by the end of business that day. Well, now it’s Thursday and I haven’t received a call from anyone about anything. I decided to go up there to get to the bottom of the situation or get a refund. Spoke with sales manager and wasn’t able to rectify the situation so I got my money back minus the eye exam. I was supposed to get a trial pairs the day I ordered my contacts and wasn’t given any. Absolutely disappointed with the customer service. Save yourself the headache and go somewhere else. I asked for the regional manager or area Managers number but wasn’t given it.

Went to the Oakwood store last April, got the exam, sunglasses and regular glasses. I had to negotiate to get he price down to earth, but that's not unusual. They never call to tell you your glasses are ready even though they said they would. But my problem was with the quality. The sunglasses split within 3 months. I took them back and they charged me to replace them, got the replacement set and the lenses did not look like they fit in the frames, had gaps and lenses kept falling out, they also broke within three months. They no longer had that style frame and offered me a different style. those have since cracked and broken. I went back to see how they could help me get into a replacement pair and their response was, OUT OF WARRANTY. I sent an email to the customer service and after two weeks, no response. I don't know how a company like this can stay in business. I would highly recommend any other place to get eye wear than my eyelab, you will be sorry.

Awful experience I never saw a Doctor and they gave me the same prescription from 3 years ago. I can't even read my text messages. When I let them know what the problem was they said the Dr is only in on Monday mornings. Never ever go there.

Interesting place. Crap for frames that are guaranteed to break on first wearing. They don't have doctors for an examination, just machinery. The $59 'special' became close to $400 before the bait and switch salesman was finished. Did not buy and recommend that you don't either.

I paid over $200 for 1 pair of glasses, with insurance coverage. I was then told my glasses would not be ready for 2 weeks. It is over 2 weeks now, and I still have no glasses even though they have been paid for. The timeframe is unacceptable, and the EXCUSES are even more unacceptable. I was told my glasses were delayed because of Easter. But my glasses were supposed to be delivered before Easter. The store manager Jasmine assured me should call me that day to pick my glasses up, but didn’t. I called the next morning and she became very argumentative with me and even hung up on me. Two minutes later she called me back to say my glasses were there and NEVER apologized for her mess up. The customer service was DEPLORABLE at this location!!! Do not go to Eyelab in Brookhaven Ga off Buford Hwy.

Took a month to get my glasses

If I could give a zero star I would. My prescription was wrong. Brought them back and it has been almost 30 days to remake just one side of my glasses. I have been getting the run around. I have never had to wait almost 2 months for new glasses. They are going to try to make it by giving me a free pair of glasses but that still does not solve the headache of glasses!

Bad Bad service already going on two months been back 4 times for the to correct my eye glasses.when I get them back cant see out of them.unacceptable experience....Demanded my money back and the manger told me will have to do an other eye exam.Really!!!