My EyelabReviews of myeyelab.com

This review is about the Morrow, Ga location. The initial experience was good however the coating on my glasses came off within a year. I had insurance but it was out for a couple of days. I have never had any coating to come off my previous glasses on the past 20 years. I had to pay 59.00 to get the problem resolved. Waiting on glasses to come in. WOULD NOT RECOMMEND TO ANY CONSUMER. BAD BUSINESS MODELS

Highly disappointed is an understatement. They lure you in with the 2 for $59 but after the virtual eye exam oddly enough I didn't qualify for the special. So after all was said and done even with the so called discounts, I ended up spending close to $350. I should have just walked away and cut my losses. I was also never contacted to pick up my glasses either. Definitely would not recommend nor will I be a returning customer. Total rip off!

Highly disappointed is an understatement. They lure you in with the 2 for $59 but after the virtual eye exam oddly enough I didn't qualify for the special. So after all the so called discounts, I ended up spending close to $350. I should have just walked away and cut my losses. I was never contacted to pick up my glasses either. Definitely would not recommend nor will I be a returning customer. The quality of the glasses is not worth the money. Total rip off!

First of all my new glasses the tinted lenses only last 4 weeks I had to have it redone the girl told me about 7 to 10 days, I had to call them after 3 weeks to see if they were ready witch they were ready but nobody called me to let me know. Very bad service and very expensive I will never go back there again.

The people are nice and service is cool . The advertise exam price increased if you want contacts . Also be careful of the percription they put on your paper . They will assigne a high brand of contacts . If you choose to shop around you can only buy the brand they put on your contacts

The eye exam was done by a virtual doctor. I had no idea there was not going to be physical presence. We were not told they were out of our network they just said oh we accept it will be 25.00 my exam should have been 10.00. No wonder the eye exam is free if you buy your glasses there. You don’t truly have a visit with the optometrist. They lie by omission and are not transparent about thier services.

STAY AWAY AT ALL COST!!! SNELLVILLE LOCATION- This was the worst experience I have EVER had purchasing eye glasses!!! I ordered two pair of glasses in March 2019 and did not end up receiving them until August 2019! There were so many problems with the glasses that they had to be returned several times! The prescription was incorrect multiple times and once they were even broken by the lab. They came with really dark tint twice and had to be returned. They would call and say they were ready for pick-up and then when I would arrive at the store they were not there. At this moment the prescription I'm wearing is still not correct and the glasses are making me dizzy. They actually charged me for an exam that I never had and refused to refund me. I even emailed receipts as proof that I did not have an exam, however, NATALIE, the store manager REFUSED TO APPROVE A REFUND. They provide low quality glasses and customer service! I will NEVER return to this company and I would never recommend them to anyone! Horrible horrible experience!!!

I had a terrible experience with the so called "Office Manager" George, awful customer service, Virtual exam didn't work for me and had to come back to see actual Dr which is not at the office all the times. Schedule an appointment and had to wait for 60+ minutes after I was told just to go in without appointment the weekend before. George laughed at me and disrespected me and my daughter. He didnt want to give me money back. STAY far far far away from this company and people!!!! Several weeks after, they called me out of a sudden to say I still have some glasses there that I needed to pick up ??!!