My EyelabReviews of myeyelab.com

Video get examination. Call center communication..ridiculous service..You have to repeat yourself because of limited English speaking foreign..good balls..no knowledge.Glasses px is clown..like.fun house mirrors. Asked for a real optometrist..not a philippo doctor on tv 1000 s of miles away...gave me appt..They called dey of appointment and cancelled. 3 months have gone by ..no call. I reported this elderly scam company to Medicare .They took my 200.00 benefit and an extra 165.00 in cash .I now today had to drive 30 miles to Orange Park FL. .and lady tells me they now have no personal.. Optometrist in company . WHAT???.I am going to Pickett..store if I have to to save seniors from this obvious over seas owned scam company. Really video Dr.??? 904 4444541..call me with English speaking person.

Month Two of Pandemic $59,00 for Exsam and Two Pairs. FEBRUARY 23 $69,00, APRIL 23 $95,00. The overabundance of Plastic in our environment and Lucite have Not Increased. Yet again A Earthling Run Business EDGES Profits by Giving A Prime Example of How Far They Can Push Profits For Greed. I am A Google Guide and this is wrong. One Replacement Frame $79,00 and Manufacturer (Stanton Optical) factory is in Lake Worth,Florida.

I updated all my information on my last visit. When I get home I noticed that they didn't updated it at all. They still have my old address and phone number, even though I updated it online before my appointment. I find out that my eyeglasses are ready for pick up using the old information on the paper they gave me. I personally think this is unprofessional and an inconvenience for me and other customers. The next time I need eyeglasses I'll be going somewhere else. I've also ordered a pair of sunglasses that has been put on delay for their reason of shipping when they both were ordered at the same time. I'm not understanding how they can be on a delay when they were ordered at the same time. I will not be coming back to this place of business for my next exam. I'm not a very happy customer.

Do NOT go to this place !! It truly is a horrible place to get eye glasses! Spent nearly $600. With insurance Jan 2023 . It’s now May , still no glasses I can actually wear .I’ve already gone in 3/4 times Can’t use the glasses they produced. Next step ,, take legal action , small claims court for a refund . I’ll buy glasses elsewhere . This place is a merry go round with different employees every time I’ve gone there . I’m frustrated n angry , I feel like they stole my money !

If I could leave zero stars I would. They advertise 2 pairs of glasses for $95 and exam free. When you get your exam and pick out glasses they start adding things to your bill. I had 2 pairs of glasses ( like add stated) and one box of contacts that only had 6 pairs. He said “ that’s comes to a total of $720. I said the only reason I came was the ad. He made up some BS , and I was so upset before it was over. I ended up with 6 pairs of contact for $230. It’s a scam !

The sample contacts they gave me had been expired over 2 years and caused Chemical burns to my eyes and a scratched cornea. Carolton Tx location

I used Eyelab in in 2021 (I brought in my prescription from my doctor) and the customer service was awesome and I received my glasses sooner than expected. Fast forward to 2023 and they were running a special buy 1 get 1 free including eye exam. Sounds like a great deal. I let them up sell me from bifocals to progressive and $800 later I was told 7-10 business days. I never received any updates and continued checking the website for updates and it says Delayed. One month later I finally get the glasses. The prescription was wrong and had to be sent back for remake. I asked them to go back to the bifocals. I asked 3 different times how much a refund would be. Each time my question was deflected. Going on almost 2 months and still no glasses. I asked again why and never an explanation or apology just I will check into it and call you back. I never received a call back. Again I asked about a refund for the lense difference, this time I was told to go online and look up the Corporate number to ask for a refund. Made absolutely no sense. I got so frustrated by not receiving answers and lack of consideration so I just canceled the order because the glasses would not be here before I left for vacation. Supposedly the order was canceled. I asked when my $800 would be refunded. I was told again to call Corporate. I called Corporate and the order had not been canceled at the store. They had to put me on hold to call the store for a refund approval. I am waiting for someone from Corporate to call me in 24-48 to confirm my refund. This has been a complete nightmare and will never fall for the bait & switch again.

Buyer beware, this place is a big scam. They overcharged me for the glasses, got the prescription wrong, and 6 months later the glasses are in terrible shape. The coating is literally falling apart. Learned my lessos. Stay away