My EyelabReviews of myeyelab.com

This company is a joke. I went to get new computer glasses. I told the tech 3 times I just needed computer glasses. After an hour wait and paying $90 for an eye exam the virtual doctor did the exam. I picked out the frames which the majority of them where over $150. The girl asked me what kind of bifocals did I want, I told her I don’t need bifocals I needed computer glasses. She was like what kind of glasses do you wear when you drive. Again told her I just needed computer glasses as I had cataract surgery. She told me to wait for the doctor, we had now been there for 2 hours. We had to leave I just want my money back for my exam. I really don’t trust them

Baught 2 pairs of glasses been over two weeks and still haven’t received anything they told me I would get atleast one pair within a week and they don’t have an exact date yet. Plus ordered some before hand and paid for the lenses to be thin and they didn’t make them thin and still got charged.

Wish i could give no stars... Completely a horrible experience... Wish I would've gone to my regular eye doctor... Never will go back and wish I could go back and forget I ever wanted to try someone new....!!!!

I would give zero stars but could not. The store in Morrow Ga have taken my daughter's money and the store manager refuses to to refund her money even though she didn't receive her new glasses. Who ever franchises this store his staff are very rude and have very poor customer service. I recommend no one to this business. THEY NEED TO BE SHUT DOWN. THEY ALSO NEED TO BE INVESTIGATED.

Absolutely horrid customer service!! I ordered 2 pairs of glasses(overpriced but with free eye exam) and was told it would be ready in 15 days....15 days later I'm told it will be one more week. Don't go to my eye lab. It is NOT worth it. Cheap expensive glasses that take a long time to recieve.

I was not please with the eye wear and their customer service is the worst. I stayed on the phone for 2 hours, waiting for some one to answer the phone. they never did. all I wanted was a fax number. Never again.

Want to my eyelab back in March 16 2020. It took me 3 weeks to get my first pair of glasses. I'm still waiting on my second pair and I have to keep calling them to know what the hell is going. When I asked to talk to a manager they told me they don't have one in. So when I called the customer service they told me the same thing then said it was due to the cold 19. If that was true then how in the hell did I get my first but not my second. I got thr nike glassed but did not get the nikes case. I will never go back to this place again. They don't care about there customers just want there money. DONT GO TO MY EYELAB GO ELSEWHERE

MI OPINIÓN SOBRE EL SERVICIO RECIBIDO EN LA OPTICA EYELAB. JAMÁS VISITEN ESTA OPTICA NUNCA COMETAN EL ERROR DE UTILIZAR SUS SERVICIOS NO PIERDAN EL TIEMPO SUFRIENDO DE SU NEFASTO SERVICIO QUE VERGÜENZA, DE LUGAR, AL PARECER SOLO SON EXCELENTES EN LA PUBLICIDAD DE LA TELEVISIÓN Y EL ENGAÑO. EXPERIENCIA DEL PRIMER DÍA: 1-CITARON 4 PACIENTES PARA LA MISMA HORA, CON UN SOLO TÉCNICO, EN PLENA PANDEMIA DEL COVID 19, YO FUI EL PRIMERO EN LLEGAR EL ÚLTIMO QUE ATENDIERON, AL PARECER EXISTÍA AMISTAD O AL MENOS SE CONOCÍAN, CLARO Y ROTUNDO EL MAL TRATO 2-LA TIENDA ESTABA MUY SUCIA LLENA DE PAPELES. 3-EL TÉCNICO QUE ME ATENDIÓ NO ESTABA CORRECTAMENTE VESTIDO CON ROPA DE PERSONAL SANITARIO, SU BATA ESTABA COLGADA EN SU SILLA DE TRABAJO, POCO ÉTICO. 4-AL PARECER EL TÉCNICO COMO YA ERA CASI HORA DE CERRAR, ESTABA CON MAL HUMOR Y NO FUE AGRADABLE, MÁS BIEN GROSERO. 5-LE PEDÍ HAND SANITARY Y DE MUY MALA VOLUNTAD ME LO DIÓ 6-CON LA DOCTORA NO HUBO NINGÚN PROBLEMA. 7-EN EL FRONT DESK ME COMENTARON QUE ME LLAMARÍAN EN 2 o 3 SEMANAS PARA RECOGER LAS GAFAS. 8-LAS GAFAS DE MUESTRA ESTABAN BIEN SUCIAS Y LLENAS DE GRASA DE LAS MANOS, EN PLENA PANDEMIA, Y LAS CHICAS NO SE ACERCARON NI UN SEGUNDO A EXPLICAR NADA EN ABSOLUTO. EXPERIENCIA POSTERIOR: 1-DESPUÉS DE 3 SEMANAS DE ESPERA COMENCÉ A INTENTAR COMUNICAR CON LA OPTICA,,,,,,NUNCA CONTESTARON,,,, 2-ESTUVE 15 DÍAS SEGUIDOS LLAMANDO CONTINUAMENTE, Y SOLO RECIBÍ ENGAÑO, MENTIRAS, Y MÁS MENTIRAS, FALSAS PROMESAS, JUSTIFICACIONES TERCERMUNDISTAS. 3-PREGUNTE CADA DÍA POR EL MANAGER, SUPERVISOR, DUEÑO, Y NADIE RESPONDE, NO ME FACILITARON EL NÚMERO DE TELÉFONO, 4-ME DECÍAN CADA DÍA QUE ME LLAMARÍA EL SUPERVISOR, MENTIRA SOBRE MENTIRA, EL PERSONAL ESTÁ AMAESTRADO COMO EN UN CIRCO, SOLO MENTIRAS, JUSTIFICACIONES. 5-HOY CUANDO FUI A RECOGER MIS GAFAS LA TIENDA ESTABA BIEN SUCIA. Y SE LO COMENTÉ A LA ÚNICA PERSONA DEL FRONT DESK, SU RESPUESTA FUE QUE NO HAY PERSONAS Y ELLA ESTABA OCUPADA, ESTO ES CIERTO. 6-MIS GAFAS ESTABAN EN LA TIENDA A SABER DESDE CUANDO Y NADIE SE DIGNO EN LLAMARME PARA RECOGERLAS. ESTE DECEPSIONANTE LUGAR SI NO CAMBIA, ESTARÁ CONDENADO AL FRACASO, LOS QUE LEAN ESTA BREVE EXPERIENCIA, PODRÁN EVITAR LO QUE SUFRÍ CON ,,,,,,,,EL MALTRATO DE EYELAB,,,,,QUE HORROR,,, - [ ]