My EyelabReviews of myeyelab.com

They get you in there for a low price and come out with a higher price than other opticals. Dont go there. Ve warned

My glasses were supposed to take 2 week to be ready. It took a month. when I went to pick them up they had done something wrong. second time they said 2 weeks, it was another month. The only way that I will go back to this place is if it is the only place on this world that makes glasses ;(

well I had no choice but to put a Star I will not ever go through eye lab again. The glasses that I bought which was well over 500+ it was a special they were running. now not only one pair broke but both pair have broken both the same way and now they are telling me I can only get warranty on one pair Wow I just bought them both in September. I'm very disappointed in their services they are a rip off.

Two weeks turned into three weeks...i asked for refund

I ordered my glasses going on two months ago.....they first lost my order then asked me to come in and order anything I wanted because the glasses I ordered were now out of stock. Going on two month and the manager after I said that I was going to contact corporate said you can do whatever you want. Giving me an attitude and not ones apologizing for the inconvenience. EDDY WAS INCREDIBLY DISRESPECTFUL I WOULD AND WILL NOT EVER PURCHASE ANYTHING HERE AGAIN.

My Eyelab has NO customer service - only robots on the customer service line. My Eyelab has no recourse for problems with orders except the above-mentioned robots. I don't believe that they give a hoot about their customers, it is just a money funnel for Stanton "doctors" who are never there. Doctors just sign off electronically on the work that techs do- without checking on the patient. Going to My Eyelab was a terrible experience. It's NOT my eye lab. I resent that My Eyelab wasted so much of my time. I resent that My Eyelab has NO social distancing in place (even though they advertise that they do). My Eyelab also accepts walk-ins to wait in the small waiting room- together with appointments - so an appointment does not help. Even with an appointment, I had to wait for close to an hour in that small room. I was told that if I use the time to look at frames that I would lose my place in line. In the end, I bought beautiful glasses at an online outlet, (eye buy direct) and had a great experience and paid way less than I would have with My Eyelab

Incredible bad customer service, I have been trying to get my glasses for over 30 day and I cant get a straight answer the arrival date keeps moving back, I was promised a call back from customer service and I'm still waiting 3 weeks later, I will never buy anything form this people again.

DO NOT WASTE MONEY OR TIME HERE. My eye exam was way off, for contact and lenses and glasses. Asked for a refund and they came up with a bunch of fees 75.00 just fees that they dont tell you and one of those fees is shipping and handling lol. Also I'm not the only one with the same problem I met a lady who at the Garland TX location, the lady who works there called the police cause she was waiting for a full refund, and she did not get. The day that I went to get a refund another guy was there for the same thing his eye exam way off. They tell you, they have to talk to a manager to give u a refund but when you ask to speak with a manager there is no manager. Also the lady who went to the Garland location, she was told by the employee that they resale the frames. Which that's illegal right now because of the covid19. There is no disclosure about fees. I asked for a receipt with all the charges and never gave me one So dont waste time or money. Ohh and you should ask: if the (virtual ) dr. Is here in the USA