My EyelabReviews of myeyelab.com

I went in for an eye exam and to update my prescription. My eye exam was fine, except I had to wait over one hour for the ophthalmologist. Once the exam was complete, I was sent out to look at all the frames. After selecting "one" pair, I explained to the person working with me that I wanted the "new" prescription in my existing glasses and also in the new pair. Seemed like he understood. Then the $69 paid and the second one free, went to $575.00. NO WAY! We finally came to a $300.00 price for everything. I feel it was a bait and switch, but I wanted to get this done, so I paid the price. After two weeks, I went back to pick up the new pair. I waited once again for over an hour, just to have the new glasses fitted. I then gave the gentleman my old glasses and asked him to put the new prescription in it. He said no problem. A week passed. Nothing. I went into the store after being called and was told they made a mistake, the glasses weren't back from the lab. Two weeks later I received a call once again asking me to pick up me glasses. When I went into the store, one of the salesmen pulled my order but they weren't my original frame. He insisted on arguing with me stating "that's what I ordered". I then insisted on speaking with the store manager. After several minutes, the manager came to my aid. He remembered who I was, and said "oh yes, I know who you are", here are your glasses. They haven't been done yet, so I'll have to send them out. Not sure when they will be back". The he offered me another paid of glasses for free. Really? I told the manager all I want is for them to do their job, correctly. So after four weeks into this, I still don't have my original frames back. I'll keep you updated.

The Service was great. My biggest complaint was I went in thinking that I was going to pay 59.00 and some change for two pairs of glasses and an free eye exam. I left paying over 600.00. What they didn’t tell me is that the 59.00 only includes the frames and not the lenses. :(

Sent the wrong frame, said it would take 10 days to get the correct frame in, going on 2 weeks & still no call about my glasses.

I was ultimately pleased with the glasses that I received. My problem was with delivery time. I expressed very clearly to the person helping me what date that I needed my glasses by. Even stating that if they could not meet that time frame that I would go elsewhere. He assured me that they would be in with time to spare. They were not. I guess getting the sale was more important than following through on a commitment of time. Not only did I not get the glasses on time, I received no apology or any acknowledgement from them that they had messed up. Even a person from Eye Lab doing a followup survey said nothing when I expressed my concern. He just finished the survey and hung up. For this reason, I would not go to Eye Lab again.

It says online you can get glasses the same day. That is only at certain locations I learned when I went in. The doctor is over a Skype call not in person. Was not informed of that prior to getting my prescription. I was called on Christmas Eve to come pick up my glasses as soon as I could. Only to find out they were never even open on Christmas Eve. 2 stars is generous

Constante rotacion de personal, la informacion que maneja cada asesor nunca es la misma, la atencion es muy pobre, se tardan en solucionarte cualquier situacion.

Took too long to give me my glasses. They did not even bother to call me once it was ready. Very disappointed with the service. The prices are high and the quality is so-so. Could be a lot better.

Kylie was the best at river city. She took care of us fast and efficient. Hats off to you girl.