My EyelabReviews of myeyelab.com

This is the email I sent My Eye Lab after talking to a rep from there after I first complained. I have sent this email again twice with no response. Third email I promised to go to the BBB about them. CM20230620122638 Well, the representative called and told me that they may have given me the wrong prescription at the first location I went to, but apparently didn't think it mattered that for two years I had horrible vision because of it. He conveyed to me that my vision is good now, so don't worry about it. The store that gave me the bad prescription is no longer open and they can't reach anyone to discuss it with them, so I guess that's that. I was going to let it go, but I think you need to do research on this instead of brushing me off. I spent way more money that I needed to because of the incorrect prescription and it should all be refunded. The rep for this issue implied that it's my fault for not getting another exam sooner. So, it's my fault that I didn't find out sooner that My Eye Lab was wrong? Nothing changes the fact that they gave me the wrong prescription and I spent way more money than I needed to. The original store said I have an astigmatism in both eyes, and I went back for another exam right away at that same location because it didn't feel right, but again same prescription was given and I was made to feel like I didn't know what I was talking about. I recently went back for another exam with My Eye lab at a different location so I could get more lenses and was given a completely different prescription, no astigmatism. I was satisfied with the last exam I had at the other My Eye Lab location I went to in Round Rock. I left with vison that made me want to cry because it was so much better. Sadly, I won't be returning to any locations because I can't trust My Eye Lab. I hope that nobody suffered or suffers vision damage because of other incorrect prescriptions given, but if they do, I hope they sue My Eye Lab for medical malpractice. I believe it is right and fair that all money spent by me at the Whitestone location be refunded. The bottom line is, I spent money based on a bad prescription given and I want it back.

BEWARE!! Regret my decision! Save yourself the frustration of coming to this imitation want a be eye optical.I should have walked out.1st red flag: NO actual Dr on-site. BS eye exam is done remote with some dude in a video chat wearing a white coat that can’t speak clear English handling the equipment with a remote control! Wth!!! Spent over $800 dollars on 2 glasses that were over priced! Good luck on glasses arriving on time because they are manufactured Kamala knows where and customer service Rep “olga” from India refuses to help. San Antonio store on SW military Rep Kathia can’t help. Website weekly says shipping delayed. You will get redirected to website to check status of BS eye glasses status! Please I implore you DONT TRUST THIS FAKE WANT-A-BE optical store. Only good thing I can say is saleswoman in store was the sweetest.

I went to the Eye Lab on S. E. Military in San Antonio TX, on 6/28/2023 and was speaking to store Manager Jalisa, who was very rude and conceding, and unwilling to help with my grandsons frames. Ask To exchange irregular frames for my grandson glasses that had just came in. Stating there was no one other than her that i could request a exchange or voice my complaint too or refund my 120.00. She stated I couldn't receive a refund, even though i just got the glasses, she would not give me no information for corporate office, and basically she was it, and was unwilling to fix the problem. The frame comes out more on one side than the other, and told me it just the frames, I know...the frames are warped or irregular either way, either fix it, exchange frame or give me my money back.Very unprofessional and rude and confrontational.

Not happy that they give you pricing on the phone and online that is way less than when you get to the store and they hit you with the final bill. It's more than junk fees, it's where they knowingly up charge you without ever giving you a total until the very end. Then when you get the glasses and are not happy with they want to charge you a fortune to have something changed. Not at all happy with this company.

Nightmare!! Don't go!!! Warning; STOP. Took prescription from one of best eye doctors in Houston to my Eye Lab in Stafford Tx an May 23, 2023. Three weeks later no call. Called customer service, they said glasses were ready, why co call, they apologized. Went to store at 9:13 am, tried glasses nothing but blurriness, told them this is unacceptable, what? Oh you have an outside prescription, so? We checked and our glasses fulfill this prescription exactly. I beg to differ, they're blurry! Well, we can't do anything about it, what? You must go back to your eye doctor to check again. My god what? Drive to doctors office, optometrist says prescription they filled is incorrect and had my try on the correct prescription and it was perfect saw clearly. They write a note to Ricardo, sales manager telling him their fulfillment of the is wrong. Drive back to my Eye Lab in Stafford Tx and they argue with me that no it's right even though on of the best eye doctors in Houston( who does surgeries) says it wrong. I tell Ricardo ( haven't been this pissed off in a long time!) that I want a full refund. He said okay finally on June 13, 2023, yet to receive refund. Take note; Do Not Go to my Eye Lab!! franchised? take it easy, you have been warned.

The good: we could book an appointment on line where the time for waiting was reasonable. End of "the good". The bad: there is no doctor on site, or optometrist, or optician. It is all tele health. The telehealth people apparently are not in US. If you got a complicate prescription or diagnostic, go else where. There is no follow up. The very bad: expensive glasses, bad frames, and outright shoddy workmanship. When we finally got the glasses 3 weeks later, and 2 of delay they were wrong ! 2 more weeks, wrong again. The glasses lasted for 4 months, and then one lens has fallen. We went back with the purchased warranty, but it was denied because the type of lens ( transition ) was not covered. So, it is not the fact that it was bad work, it is our fault that we bought a transition lens. Let it be a lesson to us ! Avoid, avoid, avoid.

Do NOT go to the Norman location! I am going on over 3 months now and do not have any glasses that work for me. I have had to do 2 eye exams and both prescriptions were wrong. They never answer their phone so I have to make time to go into the store to try and take care of the issues. On the My Eyelab website it clearly states a full refund guarantee on frames and lenses BUT at this location the manager told me the owner of this location does not do any refunds for any reason and does not care that the website says they do. I am now in an escalated claim with the corporate office. And I am out a ton of money and time and still don't have any glasses!

My issue is the amount of time it took me to get my glasses. I provided the frames, I got my exam there. It took every bit of 3 weeks to get my glasses done, although they did give me 20% back. Three weeks is just way to long. I would not recommend them at all.