My EyelabReviews of myeyelab.com

I got two pairs of progressive bifocals in different frames. One frame stressed the lens and the lens developed striations near the temple and the company did not warranty the workmanship. I have literally never worn these frames/glasses more than 5 minutes outside of my house. And the reason why I've never worn them is because the "reading" portion of the progressives is so tiny that I have to tilt my head 'way, 'way back to see out of the reading section. This makes it really hard to use a computer or actually read a book. The technicians mark the place where they see my pupils in the demo frames in the shop and measure. Ok, good. However, when I picked up the glasses, they just hand them over. They don't ask me to try them on or look to see if the progressive "sweet spot" is where it ought to be. One fellow explained that he's not qualified to do that. Apparently that sort of double-checking is beyond his pay grade. So, I went in and got two pairs of glasses that are sort of ok, but not at all "fitted". And frankly, for $700 (yes, progressives are pricey!), the frame prices were miniscule in comparison to the lenses, I really expect someone to check them out on my face when I get them.

I went to eyelab today to pick up my glasses that I ordered almost 4 weeks ago... At that time lockdown was still on, but no mask required. Today, 2 women, said I must wear a mask...no exceptions ...i was not happy... I said "why? She is not even wearing hers right"...as I pointed to one of the lady employees telling me to wear it...hers wasn't covering her nose or mouth...😣😳🥴 They insisted...i went out to the car and got my stupid face covering just so I could pay for my 2 pair of glasses, one of which had the wrong colored frames...so that I would never return there again... By the way when you put a mask on with glasses your breath goes directly to the lenses fogging them up...🤓🤓🤓 I'm done with my rant now ... Except dont do biz with MyEyeLab at Hodges and Beach!

It's not a real eye exam! You don't see a doctor you video chat with some random person that's never set foot at the location

First, when I called for an appointment, they were not able to confirm my insurance coverage. I had to come into the store to confirm that I should not be charged for a contact lens fitting since it is covered by my insurance. Second, know that there is not an optometrist in this building. The 'refractionist' is in a remote location and appears on a TV screen in the exam room. This was my first experience with telemedicine, and was not a good experience (communication problems) or result. When given my glasses script, I questioned why my script changed dramatically (weaker in one eye) than what I have been wearing for the last 10+ years. Lacking an acceptable answer from the people in the store, they stated that they would ask the remote optometrist and get an answer. The only answer I got was that the remote optometrist was confident in his script and refused to change it. No good answer for why I am happy with my current script and why they think my right eye had dramatically changed??? I asked if I could speak with the optometrist and was told that I could not. I came to get a script so that I could order a new pair of safety glasses at work. I was not comfortable getting glasses somewhere else with a script I believed to be wrong. They offered to have me go to another optometrist and then come back with the other script??? At least they agreed to not charge me or file my insurance. The only thing this experience cost me was 2 hours of my life. Please also expect a hard sale on glasses after you get an exam. When I told them that I would not be getting glasses, I was asked 'WHY?". When I said I was considering contacts, the response was "well at least you're getting something here" They still had the 'grand opening' banner on this new store, and it appears that they still have quite a few bugs to work out of this new concept in eye exams.

I should run away when the examen was true a tv but i give the chance and try big mistake prescription was wrong I pick up my glasses can't see the woman say try for 7 days my eyes was crying my headache was terrible went back they redo the test this time old fashion Mark did and corrected the prescription wait 9 days to get my glasses this time bettee but still not happy I won't recommend this place are all and also i bring my own glasses plus one that i got in sales in $9.99 and I pay $338.00 for simple glasses I didn't add nothing just the prescription run away from this place it's not good

I was very disappointed with my experience. The eye exam was a doctor online. The internet connection was horrible. I couldn't understand her and there was difficulty with the machine and the eye exam continued due to the doctor following a script and not listening to me when I said the eye machine wasn't working. I have recieved one of my pairs and the prescription isn't right. There automated number has called me three times for a pair of glasses I already picked up. I ended up driving there to get the second pair only to find that they were calling about the pair I already picked up. The employees that were there to help pick the frames were helpful, but didn't help adjust the glasses when I picked them up. I am not impressed and will not go back.

I went there 2 weeks ago I'm not happy with them first they never called me to tell me my glasses were ready, when I go up my glasses I guess they used wrong prescription I could not c through Both glasses They made an app for wed with a real dtr no virtual..I am not happy with them right now I'm gonna c what happens if not I will want my money back..

DO NOT RECOMMEND! They “upsell” you so many things, so two pair of glasses with scratch guarantee was over $200. I already had an eye exam done and had my prescription but they would give NO discount for that. 7-8 months later, I go in asking for replacements because both pair were scratched. At first, he said the frames were out of stock and I had to buy new frames. Then I FOUND one of my frames on the shelf, and was told “that must be the last one!” Then the guy told me I would have to pay 20% of the cost so I would owe $45. I explained that no one told me that I would have to pay anything if the glasses were scratched... they just talked me into paying extra to get “free replacements” if they got scratched. I walked out without “buying” my “free” replacements.