My EyelabReviews of myeyelab.com

I would give it a zero if I could. I went to eyelab in Del City Oklahoma. We went in and had an eye exam and contact exam. We went to pick out glasses and contacts. We did the two pair of glasses for $89. So it was a buy one get the other feee. They told us the total cost of the ONE pair of glasses was gonna be $350! For just a single vision lense. At that point we realized that we would have to wait on the contacts . We put a $100 down. They said it would be about 10 days to 2 weeks to get the glasses. 45 minutes latter, I called the store and told them to plz cancel the glasses order, because we decided we needed the contacts more. I didn’t ask for a refund, I just asked them to put the money we paid down towards the contacts instead of glasses. THE GLASSES HADNT EVEN BEEN MADE. The manager refused, she said she had no idea how to do that, she said she called the owner and he said no. I called customer service, 3 times, and they told me the eye lab policy, is that a customer has 24 hours to change their mind, or make changes to their purchase. They emailed the owner repeatedly to take care of this. FINALLY the owner, directly calls me. I explained to him, again That we were not requesting a refund it all we wanted was them to take the money that we put down and put it on his contacts instead of glasses like I said we had just left their glasses had not even been made. He proceeded to tell me he refused to do that but that’s my fault if we pick up the classes and then an hour later decided we didn’t want him I pointed out they weren’t even made it you know he wasn’t out of product he said he didn’t care I told him that the Ila people told me at 24 hours cancel he said he did not care he was a franchise he could do whatever he wants and there was nothing they could do about it! I told him that was terrible customer service that I would never be back and I would tell everyone I knew not to use eye lab. He said he didn’t care, he didn’t want customers like me and I could go ahead and tell my 3 friends about my experience! I was literally in shock. Our conversation got heated, and he proceeded to tell me to “F OFF!”. Seriously, I’m not kidding. By that point I was in shock. Then it got worse my adult son heard the conversation and grabbed the phone, he asked him “ who the hell are you talking to like that? Are you really talking to a paying customer let alone a woman like that?” The owner proceeded to be a jerk to my and they both ended up in an argument, finally the owner, just hung up on us. PLEASE listen to my warning and do not do buisness w them. Worst experience of my entire life. The owner said, he can do whatever he wants and nobody can do anything. He said he doesn’t care about eye labs 24 hour refund policy! The owner is a very unprofessional, crude, disrespectful man and i personally had an awful experience w this company. Again this was the eyelab in Del City Oklahoma ( the owner had several stores though) . Also would just like to point out, I ve seen other awful reviews on this form, about the exact same store. There are other eye care places in the Mid-Del area. I won’t EVER go there again!!!!!!

Took my son to the Buford, GA location for an eye exam and glasses because they had a promo for free exam plus 2 glasses for $59.99. Don’t fall for it because they charge for everything including the exam. Ended up paying almost $300 for his glasses and this was after me complaining that was not what was advertised. Mind you we did not get any extras, just a plain old glasses for astigmatism. And they also got his prescription wrong so we had to take his glasses back to have it corrected with prescription from a different place. Never again.

They offered my lenses for $400.00 co-pay. Which I found to be too expensive. so I asked if there were any cheaper options so they brought it down to $319.00. still too expensive. They said that was the standard for the type of lens I needed. So I left without making a purchase. I went to Walmart with my prescription and they did my Premium lenses made by Nikon For $184.00 and it included frames by Rayban. Needless to say, I will never do Business with Eyelab. Store 5401 N University Dr Lauderhill Fl. 33351

On May 20, I paid for a pair of glasses at the Pembroke Pines, Fl store. The prescription was badly done. On June 10 I got a new prescription that was also wrong. On June 23rd I left the glasses to be corrected again and on the 26th I received a text message asking me to remove them. They never fixed them, when I removed them on Saturday 26 they were the same and they asked me to continue using them, not caring that my sight could be damaged. On Friday the 2nd I went to the store to get my money back and they refused to pay back the prescription. I have the signature of the person who authorized the prescriptions, but that person never attended me. I want my money, they are irresponsible, they play with the customers' eyesight and they don't care about the damage they cause. They made 2 prescriptions that do not work and want me to pay for them. They are scammers!

I purchased glasses for myself and other family members. The lens started peeling off within a few months for 2 glasses. They made me pay more than what the warranty said, claiming that they had to order new frames. Also, the prices advertised are fake.

Worst experience ever!!! Had a warranty issue with my glasses, 2 months later still no glasses. They had to order again! They have no procedure to keep updated on orders to find out if lost or late. The customer has to call and complain!!! Last time I deal with this company. Should of checked reviews beforehand.

I only give one star because that’s what I have to give . It’s been 2 months since I requested a refund for $365 even though I paid $450 for 2 pairs of glasses and an eye exam . They messed up the prescription twice they still weren’t right over a month into the process I was over it . My boyfriend needed to see . They told me they wouldn’t refund the exam because the “service was rendered “ I don’t know how a service is rendered when it isn’t correct even after two tries and your other solution is going elsewhere paying for a prescription somewhere else and bringing it to them to fill…. No thanks . So I said fine . Now 2 months later I still don’t have a refund and they won’t give any answers or solutions. Just “we sent a check on 5/22 … I asked for the refund 4/22 so they waited an entire month after me saying I was done and they had their glasses to even issue a refund . No one in the store has answers the store will tell you there is no one to call … basically they have their glasses and my money and they have no urgency to solve the problem. They don’t care about you or the financial strain they put on your family. They don’t call back as they say they will they just leave you with nothing . Avoid at al cost .

Shocking. Not a good experience at all. After 2 attempts at making my glasses i had to return them . First pair i had to return after i drove half a mile up Pace street , second pair not much better. I said they seemed off a bit as soon as i put them on , but agreed that my eyes may adjust after a week. Anyway still returned them only to find out i don't get a full refund . was charged $90 for the eye exam which is clearly no use. During all my visits to the store i witnessed other customers complain . Staff were ok but felt very misled about costs .