My EyelabReviews of myeyelab.com

The customer service at the Hinesville location is inconsistent. The manager is not a certified optician and the optician is always arriving late. My appointment today was made by the customer service people that are not local in the store for 9:20 am and she did not show up until after 10:05 am with 2 large Dunkin Donuts coffees in hand after the manager lied to me and told me she was late due to traffic because of an accident. I find the antics very unprofessional and distasteful and they will waste your time. I highly recommend if you have vision insurance going somewhere else. This is a uniquely remote eye experience. The optometrists are all remote (not at this location) except for one day every few weeks to re-evaluate you if your prescription is not correct. It takes 2 weeks for the glasses to come in and if they are not right and they have to send them back to the lab like they had to do for my glasses then it takes another 2 days. The optometrist is conducting your eye exam from an undisclosed location and it is very impersonal. The selection of eye glasses is vast however, this is a Walmart type shopping experience not a doctor's office type experience. Also it seems as though every time there is a negative review left on google they have awesome reviews and truly the Yelp reviews are horrendous and are very telling!

Me and my family had appointments scheduled for Sunday August 8, 2021, at the Missouri City, TX, location. Today, Aug. 6 at 5:30 p.m., less than 48 hours before the appointments, I get a phone call from a woman named Brianna, who claims to be the store manager, stating that our appointments have to be canceled because she cannot get anyone to work on Sunday. They offer Sunday appointments and list 3 doctors on staff yet these doctors are too lazy to work. Pathetic! They should not offer Sunday appointments if they are not going to honor them. Instead, Brianna states we can keep our appointments if we travel out of our way so that a different location can see us. Really? Brianna wants me to drive 27 miles one-way in the wrong direction because she cannot staff her store? Was there some type of discount offered for this inconvenience? Nope. She could not care less about how it affected my family. If this store cannot honor appointments, why would I bother doing business with this company in the first place? I asked for a district manager to call me, and as expected, no one called. Worst optometry experience ever. Save your time and go to an eye clinic where the manager knows how to staff their hours of operation and actually cares about you and your time, because this location surely does not.

Took my grandson to this place. Looked at the sales item glasses and the choices where not good. So I decided just to do the eye exam that was $45.00. The eye exam was via zoom due to covid 19. Understandable. But the examiner had him to read the letters and on the ones he got wrong he did not attempt to correct the vision of the letters. Therefore, the RX for glasses where wrong. They were so rude about it, I just took him somewhere else. Then to see the big difference in the exam, the 30 days allowed had passed and I could not get a refund. I wish I could download my proof but don't see the option. I will just continue to give them a bad reference for life.

Had a 09:05 appointment at the Buford location. Arrived just before they opened. We were the first there for an eye exam, signed in and waited.a woman with two kids came in about 10 minutes after us. The woman had them do there sign in paper and took them right in. We had already waited 25 minutes. We walked out. They make appointments but dont honor them. Place is a joke. We'll be going back to Americas Best.

I wish there was a no star option. The worst place to go. Thing is you get glasses that just are not right for what ever the reason I should get my money back. I. My case they are too strong for my eyes wanted my money back they said no. So they let me pick out new frames. Saying that the others was curved lenses most likely the reason for making my eyes cross. Lol so I did that. Waited another two weeks for them to do the same. Still will not give me my money back. This place needs to be closed down.

I would give them no stars if I could. Wanted to charged my son 189.00 for regular easy prescription lenses, cheap selection of frames and told him he wouldn't get his glasses for 4 weeks!!!! 189.00 for lenses, and he has insurance! Total scam. Went somewhere else, got Oliver Peoples frames, and the glasses were ready in 45 minutes. How do these people stay in business?????

Do yourself a favor and grab yourself some readers from the dollar store. Went to the Eye Lab in Conyers and originally gave them a great review due to their customer service. I really should have known better, butttttt, the actual glasses are horrible. Went to them within the guarantee period but still wanted to charge me an extra 500 dollars. So now I'm left with not being able to see out of the two pairs I got. It's a thumbs down from me.

I ordered my contact one week ago . I finally got a text to pick them up so I leave my job an hour early, to make sure they were open. The lady informed me that there is an issue with the system that usually it takes two weeks for the order to get in. I explained how disappointed I was and her answer was next time call to make sure. I right away told her I will take my business elsewhere and she answer ok no problem. 😠They did not mention I had to wait two weeks when I ordered my contacts.this is the one by Cooper City and Griffin