My EyelabReviews of myeyelab.com

Horrible, ordered contact lenses on December 23rd of 2021 and still don't have them get them same guy giving me stupid excuses like the weather. This company doesn't even follow up with people having issues with order's . Same box store mentality. Quantity not quality.

Hated my experience, I never do anything special for myself and I just wanted a new pair of glasses. Went in and was told over $500 for a buy one get one free plus FREE EYE EXAM. Left having to pay for eye exam which they could’ve used my frames I already had on they weren’t but 6 months old. The person pulled out a calculator and used car sales man tactics and added up what he wasn’t suppose to have charged me for to pretend as I was getting a deal. It reminded me of the swapmeet. I felt defeated but you live and you learn and on the website it clearly states:: the patient and any other person responsible for payment has a right to refuse to pay, cancel payment, or be reimbursed for payment of any other service, examination, or treatment that is performed as a result of and within 72 hours of responding to the advertisement for the free, discounted fee, or reduced fee service, examination, or treatment.

Completo desastre se burlan de las personas dos veces me hicieron la cita y al llegar el día una vez no estaba el doctor y hoy que la cita no existía el joven que recibe en North Miami es un grosero irónico y costumer services unas inútiles

My appointment was at 9:05 A.M. waited almost an hour for my exam. The examiner could not take pictures of my eyes with the first test. Did the eye exam with a doctor and waited for my prescription. Waited almost a half hour when I was informed I would have to do a retest.They only had two employees working. Was told I would have to wait a little while for the retest. Did not have time as I was already there for over two hours. I walked out and told them thank you for wasting my time. I would not waste my time again at this place. Located in Brownsville, Texas.

I purchased glasses 10 months ago and the left lens cracked little by little. I went back to the store and they told me they are not guaranteed because HUMANA payed $200.00 of the $700.00 bill. If insurance pays some of the bill there is no guarantee I will never use EYE LABS again. This is the biggest bunch of garbage I ever heard

The initial in-store customer service started out excellent once I got my glasses it went downhill,the quality of the glasses was poor dropped my safety glasses 3 ft and the lens fell out took a month to get them back very poor communication between lab and store to customer will never use Eyelab again

I went to eye lab wallisville location. I have wore glasses over 30 years and this is the worst experience every getting glasses first of all it was a virtual eye appointment was not told when made the appointment that it was virtual took two weeks to get my glasses back and when I went to pick up my glasses nothing was clear in the prescription I’ve never had when I got new glasses I could not see clearly out of the new prescription the young lady told me wear the glasses 7 to 10 days for my eyes to strengthen so I did and it was no help went back in and they just told me that I could get an appointment with a real doctor in two more weeks looked up reviews in every review that I’m seeing people were having problems with their prescriptions Eyelab only has a 30 day moneyback guarantee and I felt like they were trying to push my doctors appointment with a real doctor past the 30 day limit so that I could not get a full refund so I went to eye labs today and threw a big fit and got a full refund my advice is steer clear of Eyelab go somewhere else to get a professional doctor that cares about you

Never had a eye exam that took 5 minutes and with a doctor in the screen somewhere in Florida and I’m in Texas .I’m use to having a real doctor check out my eyes and speak to me personally about what he see and what my eyes looks like this just feel to generic. And wish I had look at reviews before I came here because man reviews for this company is really bad