My EyelabReviews of myeyelab.com

FALSE ADVERTISING; I went into buy my son some new glasses because the advertisement said two pairs plus I exam for under 100 bucks I went and bought glasses they told me it was going to be $155.00 for the 1 pair & less than 3 months later the arm broke off; which is clearly a manufactures defect and I had to pay to get another pair! ridiculous! Never again will I return & I’m telling everyone not to go there.

I had to return no less than 8 times to get my prescription correct. Impossible to reach store directly, you get redirected to Stanton Optical (the lab off premises) so you can't contact anyone you actually worked with. Cheapest frames at designer prices, and the material used for their lenses seems substandard and distorted. I went there because of the TV ads that led me to believe it was THE bargain eyeglass spot but I ended up paying over $500 (with 2 for 1 discount!) for 2 pairs of progressives and NOT designer frames. Added to that was all the time & frustration of going back to the store for a month till they got the prescription or positioning right. I had my own ophthalmologist check the first pair they gave me and he said it was incorrect in 5 different places. I learned the hard way so proceed at your own risk! Two stars because their personnel are friendly and try hard, but they're understaffed and overpriced.

I would not use them again! Customer service was good when I bought my glasses so I gave them a two. My sunglasses broke before my year was up but I didn't get in since it was Xmas time. The Lewisville Mgr said since they didn't make the same ones she couldn't replace them. That was my only option since I was 3 days passed my warranty. Not my pick up date,, my purchase date! It finally got so ridiculous I gave up! My glasses are now 15 months old and I stopped by today. The nose pieces were hard and brown so I asked them to be replaced. The young man took them and returned a few minutes later. He had put much bigger ones on them and asked if they were OK. Sure, they didn't show. Oh and sorry I forgot to tell you it will be $3.00. I've been wearing glasses 30 years and have never been charged for new nose pieces. Especially since they went bad and so soon. Very disappointed in the lack of Customer concern and I will never use them again!

I will not recommend to go there. Mr Albert was not a very nice guy he will poke ur eyes out. He is not friendly and he likes to beat on women and trys to tlk to married women as well.

The quality of the frames on their glasses is EXTREMELY poor. 1 dollar store sells glasses with frames of better quality. Not only do they loose their decorations ( like fake pearls ) immediately but they get stuck / literally glued ( like..you cannot open them and wear them ) 2 days after you go to the beach. I was told it is because of the sea salt.... Ok...but why i never had this problem before and why it happens only with glasses sold by them ? Again...not even with the cheap 1 dollar store ones !.... They charge between 100 and 120 dollars for those frames....but you can see immediately that they are cheap " made in China " frames...and then you have your proof...... VERY disappointing.

WoW I will start off by saying, We must stomp out RACISM wherever we find it! This was at the firewheel mall location where I met the manager and another lady who are very beautiful on the outside but not on the inside they need a little help to be better people, they insisted on telling me how to pronounce my name over 16 times after making me wait over a hour and used the excuse they speak Spanish "WoW" "Really" C,mon seriously just because someone has a latin name doesn't mean they speak Spanish you might as well have walked up to me and said "Hey do you speak english? or are you from here? Well I'm American and proud of it and guess what I also believe in GOD so yes I was taught to respect his name "Jesus" by my grandfather and father who are yes you guessed it Proud Americans and war heroes and hey they speak English to, I'm a mix of Spaniard, Irish, native Apache, Puerto Rican and guess what, I don't speak any foriegn languages and to assume so is pure and simple RACISM I did not ask if any of the 2 pretty women spoke english or if they were from the United States of America so why assume that I am such a ignorant person to not know how to pronounce my own name "Jesus" and guess what, he had it first, so no its not heyzoos it's properly pronounced jeezous and to repeatedly tell me how to pronounce it your way is pure Racism pure and simple "WE MUST ALL STAND TOGETHER TO STOMP OUT RACISM WHEREVER IT IS" GOD IS LOVE GOD IS GREAT stand up for yourselves and stand up for GOD and all his children do not let the evil of satan win chaos must not succeed, as for my glasses they were great Thankyou for making such nice glasses and hopefully you 2 will help stomp out Racism and become beautiful in the inside as well as you are on the outside goes to say, looks aren't everything and beauty doesn't last forever.

I'm very disappointed on how my 1st experience at my eye lab has been. The people were great when i first went. I went for my eye exam on 5/16/2020 - got my prescription done and everything picked out both my glasses. Was helped wonderfully and got a great price. I asked how long this would take and they gave total 14 days. I had no problem. I waited 14 days to check back on my glasses and was told that there was a glitch in the system and my order never went through. It was the first time it happened. I was not to worried because stuff happens. So i had to another 2 weeks but they told me they would rush it and hopingi get it in a week. I called a week later and my order had been cancelled. Talked to a manager and something was wrong with the payment. She was going to put a rush on it. Ok. so they would expedite it. I got my sunglasses GREAT... but my regular glasses were not ready. I had given them another 2 weeks becuase it never was rushed once again. I call and they tell me the lab broke my frames. Now its July 3rd and i still do not have my glasses. I called was told id get a phone call and advise if they can rush because i would get them in another 4 days. NO CALL....i've been without my glasses for close to 2 months. I don't seem to get the help I need unless i call them and remind them.

I got over charged for my glasses. Guess they have to make their money some how. Great customer service though.