My EyelabReviews of myeyelab.com

Worst experience ever. I have to wear bifocals. When I got my glasses I had to adjust to them and was advised it would take two weeks. Then I to go back two weeks later to get them adjusted to wear because they kept falling off when leaning over. Another two weeks of adjusting to my glasses. I kept seeing spots on my lenses so I would clean them with the cloth that was provided. I could never get the spots cleaned off. The two spots on each lense. I took them back and was told, "oh you're not supposed to see those." I told them,"well I can when I'm wearing them." Since the 30 day warranty was up I would have to pay $200 to have them repaired. It was their faulty manufacturing and didn't stand behind their product. And make me pay for their mess up. I will never go to eyelab again. And I've warned others about my experience and they too believe, it was a faulty manufacturing job and should stand behind their product. These are my eyes, I couldn't afford the repair. I had already paid out of pocket for the frame and bifocal lenses which was pretty expensive. I'm stuck with them until I can afford to go have my eyes checked again because now my eyesight is messed up from the faulty lenses. And I have to have transition lenses because my eyes are sensitive to sun light. So it makes it really expensive with bifocals and transition lenses.

I set up an appointment at the Walzem and I-35 location. It took a little while to get there, as the lunch-hour traffic was a bit heavy. I entered the location, to find two young ladies sitting in front of one computer, and I greeted them first, and they acted like I was interrupting a personal conversation. I introduced myself, and told them that I have an appointment, and apologized for being a couple of minutes late. There was little or no interest in my being there, and one of the girls stated that it would cost some $379 dollars for the exam, and more for the glasses, and lenses. I told her i have insurance through my work. She looked at her monitor, and said your insurance is not on "our network". She said so, youre going to have to pay for the $379 dollars for the exam and more for the glasses, and lenses, like she said before. I am going to report them to the Corporate office, as these types of people are chasing away customer's more than they show interest in gaining more customers. I was apalled at this type of Customer Service, and will let other's know what My Eyelab is all about. The manager called me on 05/02/2022 and I told him about my experience. He said I "missed" my appointment. Apparently the two girls did not make a note that I had been there. That is UNACCEPTIBLE!

Never Go Here, No Matter What I had the worst experience of my life at an eye doctors and/or eyeglass store in my life. I'm 49 and have been wearing glasses and contacts since I was in the 4th grade. To give you an idea of how many eye exams, glasses, etc. that I have had. The initial phone call was a pretty horrible experience as I really couldn't understand much of what the guy said. It wasn't even the actual store, it was a call center somewhere. Still made an appointment though. I was not made aware that the appointment was with a doctor on a monitor on the wall. I think that is something that should be mentioned when you are making an appointment. I was still hanging in there. Then, I realize that the frames included with the deal (and most every frame I saw) pretty much sucked. The quote I got for progressive lenses was insane. Then they gave me a contact prescription for astigmatism. I do have a mild one, yet NO doctor has ever given me a prescription for the astigmatism. Those are a lot more expensive as well. Of course, things were adding up quickly. Any frames I remotely liked were not in the deal they offered me. I informed the kid "helping" me with the frames and all that I needed to call my husband who was paying for this because things were going to be much more than anticipated. He basically asked me not to leave the building. I asked if I could smoke. He said I couldn't. So I left. The eye doctor right next Subway was great though. Got a deal on frames at Walmart and lenses at Sam's. I also saw how this place got a 4.8 review on Google. They ask people to leave reviews like that and if (especially if, I'm sure) the patient isn't familiar with how to leave a review, they will actually help them do it. Even the brief time that I was in there, I saw two different people that seemed to be having pretty bad experiences as well. It's just so bad at that place. Just the vibe from the employees is off. They're basically hardcore salespeople that probably deal with a good number of upset people in a day.

Waste of gas money driving to the store, they can't match their own company's online price.

NORMAN STORE #7108 If I could give a negative 5 stars, I would!!! I have a brain tumor, which affects my ability to judge my decisions!!! Paid $89.00 for the exam that included contacts!! did my exam. i was kind of "put off" by the fact the Dr examining my eyes with the eye chart was via computer screen!!! then shuffled to the eye glasses and told to have a seat... huge selection of glasses, so I started browsing, setting glasses I liked down on the shelf! i had called my daughter in TULSA TO HEP ME SHOP FOR FRAMES VIA "FACE TIME'! SHE FINALLY CALLED ME BACK AND I STARTED TRYING FRAMES ON1 (SORRY...TYPING BY FEEL... NOT REALIZING, I'M IN ALL CAPS!!!) She helped me pick out the perfect pair of glasses. the,man who did my exam came out with my contacts.. Yes, I've worn them before, but still needed some assistance. had to go chase someone down to come help me. the white haired woman was buy "ripping other people off on their frames' VIOLA! GOT THEM IN FINALLY!!! WHITE HAIRED LADY SITS ME DOWN TO 'calculate the cost" of my frames... $`1400 with "DISCOUNTS, $894 , Shell shocked, I just sat there while she asked which card I wanted to put half down on. It was the first part of the month... i just received my DISABILITY PAY(!!!) and blindly, handed her my card to charge $447 With 2 for $89 spray PAINTED AL OVER THE WINDOWS!!! I CALLED THE CORPORATE # AND SPOKE TO Mike. He told me i NEEDED TO CONTACT THE STORE MANAGER WITH MY COMPLAINT! and GAVE ME HIS NAME AND EMAIL!!! (All on paperwork Robert has) (I just tried to locate the invoice, forgot I gave it to a friend who is going to go up there and hep me resolve this!!!) I really need to see!!! but can not realistically come up with the other $457 to get them! I even emailed the manager, that i WOULD JUST TAKE 1 PAIR OF THE GLASSES AND THE CONTACTS!!! NO ANSWER WHAT SO EVER!!!

1. Call's to local office is transferred to 1800 2. 1800 will take your insurance info and schedule appointment but your insurance information will not be sent to office. 3. They won't ask for your insurance as you assume they have it and if your insurance pays for exam that's your problem as they offer no refund instructing you to take it up with your insurance. 4. They seat you in a separate area away from the glasses while you wait for your exam not wanting you to look at the cheap frames they offer. 5. Your exam is free but only as a credit toward there cheap frames. My experience was my first and my last! Wish I had looked up their reviews first.

Please be advised the Oak Cliff Store in Dallas Texas is a rip off. The male that works there by the name Ateeb is a liar and a cheat just to get a commission check. I went to the store on March 21st 2022 to purchase some glasses. 1 week later I called to cancel my order. I paid a total of $1.095.00. I have been giving the run around about my refund. I filed a compliant with the BBB and Also filed another complaint with the States Attorney General Office. The Sales person by the name Ateeb lied to me about getting a refund. I ask if I want to cancel my order before production is completed he told me I could. Then I find out afterwards that he lied.

I went for eye exam n glasses. They run my crdt card before I agreed on the price a pair of glasses 809.00. I as still in the parking lot and called them to cancel the order. They stated they couldn't to dispute with bank. So I called back to eye lab they said I only had 30days to cancel. Why couldn't they do it when I called the first time. Kept on telling I apply for their crdt to pay balance. They are a ripe off