My EyelabReviews of myeyelab.com

My eyelab is the worst place to go for eye check up. It's a scam. No actual doctor works with you directly. A refractionist is remotely checking your eye and then a unlicensed person is fitting you for contact lenses who does not know what to do if the vision is not clear. Doctor not available anytime over phone or video or text. Please do not use My eyelab . I specifically went to greensboro, NC my eyelab on Wendover. That's the worst one with poor customer service.

My glasses are not 4 months old and they are chipping inside the lens. Not on the outside where you can feel it. It keeps spreading. I went in to the store across from the hospital in Concord, NC where I bought them. When I showed them to the guy working there he immediately accused me of dropping them, which I had not. He went on to tell me I would have to buy new lens! They only guarantee them for 30 days. It's clearly a defect in their product!! Not his problem and he didn't like my attitude. Then I call their corporate office where I get a man that can't speak good English. I had a hard time understanding him. But he was even less concerned about the situation and even more rude. He said they were cover for 30 days and that was it. I commented that they must not have a lot of confidence in their products if they only warranty them for such a short time. He told me I should have paid extra and put a warranty on them. No one offered me any such warranty and i knew nothing about it. I work customer service everyday and if I treated and or spoke to my customers they way I was spoke to and treated yesterday, I wouldn't have customers or a job. I'm glad they can lay down at night and sleep well knowing their products are below standards. I learned my lesson, I won't waste my money with anything they have ever again.

Yesterday I received a text message stating that my glasses were ready to be picked up. When I looked at the schedule for the hours of operation for Eye lab its from 10am - 6pm and closed on Sundays. On June 07, 2022, @ 11:07 am I called and representative answered Eye lab. I said Good Morning and my name I stated the hours of operation and my works schdule and asked if the 2 pairs of glasses can be mailed, after about 2 mins on the phone representative she states, "You don’t have any days off?" I just stopped talking... I had enough with bad customer service. There you go here's how my experience went with your hourly worker!!!! (As if people don't work!!). NEVER AGAIN!! (Eyelab in Miami Lakes)

After I was seen over the web, contacts and glasses were ordered. I was happy until I was given the contacts only.....I have never used contact OR glasses EVER.....WT..what?? am I to do with this stuff????? I am supposed to stick these in my eyes, when, how long do they stay there.....REALLY!!!!!

Waist of my money and time very over priced and I still can’t wear my sun glasses they won’t stay on my face and the frames were very cheap DON’T waste your time or money

200 percent mark-up!!! Say no more.

STAY FAR FAR AWAY FROM THIS COMPANY. SCAM ARTISTS AT BEST. CHEAP GLASSES AT EXORBITANT PRICES. I PAID FOR A WARRANTY. THE GLASSES BROKE WITHIN A 3 MONTH PERIOD. I WENT IN TO HAVE THEM REPAIRED. THE COULDNT REPAIR BUT SAID THEY WOULD TRANSFER THE LENSES TO ANOTHER FRAME BUT I HAD TO PAY 20% OF THE COST OF THE FRAME, WHAT THEY GAVE ME LOOKED LIKE SOMETHING I COULD GET AT WALMART FOR 10.00. I COMPLAINED I HAD PAID FOR A WARRANTY. BUT EVEN WITH THE WARRANTY I HAD TO PAY A 20% FEE. WHAT A SCAM. STAY THE HELL AWAY!

They did a bad scanner computer read of my eyes and later they want to replace scanner computer results for hand result, so I refused because I lost trust in their job. The eyelab policy states my satisfaction is guaranteed or money devolution but they do not honor their policy