My EyelabReviews of myeyelab.com

Son in law went in to get a new set of glasses. Bandera Road Store, San Antonio, Texas. They told him it was mandatory for him to have anti glare and other lens add ons, due to his astigmatism. Yet on the paperwork they gave him, they listed it as "recommended". Ashton, who claimed to be the store "general manager", again stated it was mandatory, refused to cancel the order within 30 mins of the order, and had to be the absolute worst customer service representative I've ever dealt with. Stay away from this company. Biggest bait and switch, I've ever seen. Worst customer service ever.

They are terrible. Not only did I have to have my lenses replaced 3 times because they were cracking, they got the script wrong.

In the 50 years that I have been wearing prescription glasses, I have NEVER gone to get my new glasses and have them handed to me and allowed to take them home with me without having them fitted to my face and made sure they fit my face correctly as well as to check the prescription to make sure it was right BEFORE I left the store. He barely opened the box and pushed them to me over the counter. I had to ask for a bag to put them in! When I got home, not only were they uncomfortable on my face, they had changed my prescription to less than what they were before and I could not see as well. I went to them because I thought that I could get an quality pair of glasses for an affordable price. At 50% off, my glasses were OVER $500! Not only is this exceedingly more expensive than any other pair of glasses that I have gotten, now I have to make extra trips to the store to get the prescription fixed and wait another two weeks to get them replaced. They definitely were not worth the cost or the extra trouble that I have to go through to get them right. Not only am I an extremely unhappy customer, I will not be a returning customer.

I went to My Eyelab in Forney. They said they no longer offered the special of two pairs of glasses for 95.00. I asked twice before the exam and they said they did. After my exam I picked out two pairs and they quoted over 600.00 dollars and said they no longer honor the special. I ordered from a different place. I still can’t see with the new prescription. I saw the eye doctor though a tv screen. She gave the worst eye exam i have ever experienced. I will never use My Eyelab again! I hate this place I’m out a lot of money for glasses that do not correct my vision.

Got my prescription wrong. Very I went over to Dr Cooper across the street in my prescription they wrote was 2.5 he wrote a prescription for 3.75 the lady when I asked her said I called her the b word and that is nothing but a lie I was okay with this until she did that I'm going to make sure I get my money back

If I could give a Negative -5, I would. Our minor son was in the middle of an exam and the receptionist called off the exam after my hubs politely explained we only wanted the Rx. Mind you, she told us our cost for two glasses and our eye exam would be $418.00. My husband explained, “We’d just like the RX for today please.” She turns to him & says, “One moment please.” Goes into my sons appointment and turns on the lights while he’s mid exam with solution in his eyes. Even the Virtual MD was questioning what was happening. She then turns to my son and says, “Come with me, please.” My 16 yr old doesn’t know what’s going on and with solution burning his eyes goes to the front of the office and she thanks my hubs and son for coming in. My hubs says, “Wait where’s his prescription?” She said, “We don’t do that here. Thank you. G-bye!”. I was working from home and wasn’t with them and couldn’t have been more livid with my kids eyes burning from the sun and solution. I will be contacting my attorney tomorrow. These people are disgusting and this franchise is horrible! It’s obvious from all their horrible reviews. Clearly they need to be SHUT DOWN! DO NOT GO HERE!!

Went in for the $59.95, to pairs of glasses. called ahead of time to make sure that was the correct price. got there and they said if my prescription was too high then it’d be more expensive. They tried to tell me my lenses would be around $200 that’s without the frames. Paid for the exam and left.

I am being bullied. In too taking glasses , that are the wrong prescription.. and lied to by Corp. Manager. Rude staff. That follow in with managers. Bullied