My Eyelab carries more than 2,000 designer eyeglasses for less. Get 2 pairs of eyeglasses for $59.95, free eye exam included. Find a location near you!
My Eyelab (myeyelab.com) has 789 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 481 reviews with 1 star · Clear filters
Tiffani H.
This was the worst eye appointment experience ever. Virtual doctor are you serious.....how can they make sure if a contact is sitting on the eye correctly? This place is trash....dont go here. Get real doctors and dont waste our time....
Khai N.
The manager talks to you like you are dumb so they can make a sale. Dishonest and Misleading company Do not go here, they do not care about the customer or their experience. They are a money grabbing company. I ordered my script and they never made the order. When I asked for the script so I can fill out at Walmart, they said Walmart wouldn't have it. I ordered and it cost me $104 at Eye lab. Went to Walmart to check with them and they said they have some in stock at the store for $78.
Chad H.
This place is a joke supposed to have my glasses today and nobody can tell me where they are. Nor have I got a phone call saying they are going to be late very disrespectful. I got talked into going here and I should have stayed with lens crafters
Tracy A.
Just listening to all the bad reviews I will tell everyone I know not to go to this place.
Dalia.
Let me explain first, I never have the time to write reviews but this company My eyelab made me do it, the reason is, I went to see the eye doctor she gave me a prescription for my eye medicine in mini piece of paper not even sent it to my pharmacy and unfortunately I lost the piece of paper so I called them so many times about getting a copy of my prescription back then finally the customer service rep transfers the call to the store and this gentleman tells me I have to go to the store to get another prescription I explained to him I cannot go to the store I do not have a car and will have to pay more than $20 for transportation and this gentleman from the store hangs up on me like he did not really care. I understand he was explaining to me but there is got to be a way to get a copy of the prescription without having so much hassle, I 'm sorry to tell you this company gave me the worst esperience ever will never go back again, never got the copy of my prescription
Dakota
Both glasses were two different prescriptions;when I tried to get a refund a day after I was told I couldn't, despite the website saying you can if your unsatisfied. Took weeks for them to come in, because they never called because they put my number down wrong,and while everyone said I can get a refund and waited an hour I was told I couldn't
Norma Cintra- C.
This company is a ripoff, I was there at the beginning of the month to check my vision since they are contracted with my insurance. And made a big mistake trusted this was a company that was trustworthy and did not look at my bill before paying the amount that I thought I heard that was $29.00 dollars since I brought my frames with me and my insurance covers $200.00 it seems that was correct but this company was charging $524.00 dollars just for the lens my advice shop around.
customer
This place does bad business and will not honor a warranty for glasses. I ordered on 09-11-21. I got an email on 09-20-21 stating the glasses arrived at store. On 09-21-21 I picked them up. The earpiece broke within the year. I called on 08-29-22 and was told the warranty was good until 09-21-22. So I brought the glasses into store on 09-18-21. I was then told the warranty expired on 09-11-22. 1 year from the time I “ordered” the glasses. Not from 1 year from the time they were ready for pickup. This company is a fraud and not honoring what they state in their contracts. Do not use this company
