Emma Inc.Reviews of myemma.com

Emma is relatively easy to use and their support team is very responsive. Only downside is pricing.

I like Emma and it certainly works for us. But I would love Emma if there was a way to put notes on the emails. Like wait for blog to post, swap photos and put link in. putting the status would be nice if we are waiting for review from our compliance department and so others on staff could look and see what is missing or needs to be fixed.

Emma has been a huge improvement over our previous mailing software and has received praise from our whole community that uses her. One of the few bugbears have been, and probably the only reason for not giving it a 5 star, is the problems we have when we paste text into our templates and the formatting doesn't adhere to the format of the template. Now we understand it may be because users can copy this from a range of sources, like Word, email clients, etc and that all those come with their embedded styles, but it would be great if somehow the copied text can be reset to basic formatting, especially if the 'don't paste with styles' have been pre-selected, during the pasting process. Thanks again for a very good product! NYU Abu Dhabi

Occasional bugs are offset by great customer support. I'd also like to have icons for home page and blogs (as exist for social media) – but that is small stuff.

Great way to handle large mailings and contact lists. The system is not overly intuitive, but if offers a lot of functionality and their customer support staff members are always very knowledgeable and helpful when assistance is needed.

It's a great product--beautiful e-mails and easy to use. The only thing preventing me from a 5 star rating is the lock in period for 1 year. Draconian when you are a non-profit who does an annual appeal.

Emmma has great customer service. I'd like to see more integrations with major platforms.

Our organization has been using Emma for a couple of years. We have found it to be reliable and easy to use. The end product is always a great representative of our corporate values and standards. It integrates within our database, making it easier to access our constituents. One critique would be that we would like to see more flexibility within the templates to produce the final marketing pieces.