Emma Inc.Reviews of myemma.com

Worst customer service I have ever dealt with. Do not use this company and do not give them any business. They treat customers like their enemies. Not sure how this company is still in business.

Our organization had an absurd experience with Emma in which they actually deleted our account. Due to a transition in marketing we had a payment issue, so were past due. Fair enough, it was an oversight on our part. But instead of just suspending our account they deleted it, and now say they can't restore it. Instead, they say they can give us 24 hours to retrieve a minimal amount of data before shutting it down again. When I asked why I couldn't simply pay to restore the account, they said it was too late and we had to talk to sales if we wanted a new one! Keep in mind we used Emma for 13 years, and this was the first and only payment issue. I've never experienced anything like this and 20 years, and I'm so glad we were starting to look at alternatives anyway.

I have been with emma for 3 years now and the are too expensive and their functionality was not great. Because of covid, we decided to terminate since we need to spend wisely, realised we have only 2 months left before the contract end, but they refused to let us terminate early and given the fact we have been with them and fulfiling all our payment. Strongly will not recommend them.

I've never experienced such poor account management in my entire marketing career. As a paying customer (locked into a three year contract) I can't even say who my account manager is. I have been completely ignored in my numerous attempts to contact Emma and I'm left feeling incredibly frustrated. The system on the whole is ok but has many limitations and it is not fit for our purpose.

Extremely poor accounts management, had several calls during our contract that attempted to repair relationships as our account was left unsupported due to an accounts manager 'leaving' their position. Promises were made during these calls that, months later, have not been followed up on. The only reason we are still utilising the service is simply because we've already paid for it.

First and foremost, DO NOT spend the $399 on the "training", that is a complete scam. Second, do not try the product for your business clients unless you are absolutely sure you will be using it for a long period of time. MYEmma will not let you out of the (all together) ridiculous term "contract" they have. There are plenty of other better options that provide the same features with no set contract, ie MailChimp. Horrible experience, I used the product for one month, with NO real training and discontinued using the product and email marketing service for my business. Yet, MyEmma is still charging my credit card, costing my business money. If a company isn't using your product or you they are unsatisfied with your product, you should not continue to bill them. That is a prime example of a greedy business that doesn't care about Customer Satisfaction, only money.

Unprofessional customer service from the delivery team. Unprofessionally slow response time that negatively impacted our bottom line. Only fixed an issue when I called into a different team.