EarFun Audio Reviews | Read Customer Reviews of myearfun.com

EarFun Audio Reviews | Read Customer Reviews of myearfun.com

EarFun Audio reviews

Showing 39 reviews with 1 star · Clear filters

Alexander B.
Aug 5, 2025
Schlechte Qualität und Schlechter Kundenservice
Die Soundqualität der Kopfhörer ist für den Preis ungenügend. Bei der Rücksendung der Kopfhörer gab es auch mehrere Probleme. Ich Rate euch lasst die Finger davon. Auch wenn bei YouTube irgendwelche Influenza dafür Werbung machen weil Sie bestimmt Geld dafür bekommen
Response from EarFun AudioAug 25, 2025
We sincerely apologize for the inconvenience you've experienced. You may contact our customer service team via email at [email protected] to initiate a return. Our support team will provide you with an RMA link for the return process. Once the returned item is received at our warehouse, we will process your refund promptly. Warranty policy: https://www.myearfun.com/warranty
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Andy
Aug 4, 2025
Do not buy from Earfun! Very poor quality and no warranty
I would not recommend buying refunds products. I bought AirPods from a vendor on eBay and after six weeks one or both pods would lose power and not charge. I followed all the instructions, cleaning the connectors and resetting the case and sometimes this would work but then after a few days the same problem would repeat. When I contacted earfun customer services, they told me that they would not honour the warranty because I bought the item from eBay. Needless to say, I will never buy from this company again and I recommend that others also avoid them
Response from EarFun AudioAug 25, 2025
Orders from our official website (www.myearfun.com) and official Amazon stores are covered by an 18-month warranty with valid order information. Unfortunately, we are unable to verify or offer warranty support for purchases made from unauthorized sellers. We recommend contacting the store where you made the purchase to request warranty service. Warranty policy: https://www.myearfun.com/warranty
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varina
Jun 17, 2025
Disappointed
Disappointed – Returning After Just 5 Hours of Use I purchased the EarFun OpenJump Open-Ear Headphones on Amazon UK, and after just 5 hours of use, I’m already returning them due to a fault. The software wouldn’t update despite multiple attempts—completely unacceptable for a brand-new product. I’m also concerned by the large number of overly positive reviews, which appear misleading. I was under the impression that fake or manipulated reviews were no longer permitted in the UK. Shoppers, be cautious.
Response from EarFun AudioAug 25, 2025
Thank you for your feedback, and we sincerely apologize for any inconvenience this may have caused. The OpenJump model is compatible with the EarFun Audio app and supports firmware updates. If you encounter any issues during the update process, please make sure you are following the correct steps and check your network connection. If the problem continues, feel free to email our customer service team at: [email protected] for further assistance.
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H.
Jun 11, 2025
Rücksendung nicht möglich
Ich wollte meine Kopfhörer zurückschicken. Dies war nicht möglich, weil auf dem Rücksende-Etikett eine falsche Adresse angegeben war. Meine Sendung kam zurück Das Unternehmen war nicht in der Lage, mir einen anderen Rücksendeschein zur Verfügung zu stellen.
Response from EarFun AudioAug 25, 2025
We sincerely apologize for any inconvenience this may have caused. To assist you further, please email your order number to our customer service team at: [email protected] We'll address your concern promptly once we receive your details.
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Francesco C.
May 1, 2025
Just bad customer service
Wanted to return a pair of headphones in guarantee as the left one wasn't working. They require you to film yourself cleaning them and then restarting them on camera. Just makes it such a long process for no reason. This would be fine if it was just advice on how to fix them but the fact they require evidence even after you have already told them you have done it already. Just bad customer service. The head phone are also very over hyped.
Response from EarFun AudioAug 25, 2025
We are sorry for the inconvenience you've experienced. As part of our standard procedure, we provide troubleshooting guidance based on the issues you describe. For certain situations, sharing a video can help us diagnose the problem more accurately. If you have already confirmed that your earphones are working, our support team will not request further videos. We apologize if there was any misunderstanding during the communication.
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Borče
Jan 21, 2025
I have ordered headphones and i have never receved them
I have ordered headphones and i have never receved any confirmation. The response from the contact service was that there was problems in production and gave me two options. To wait for new purchase or to receve refund. I choodes refund and i have never receved it. Still waiting for thair response but for now it looks like a fraud. There is a reason why the price is affordable. Disapointed.
Response from EarFun AudioMar 3, 2025
Thank you for your feedback. We have checked your order, and the refund was processed and credited to your account on January 22. If you have any further questions, please feel free to contact us.
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Ade T.
Jan 13, 2025
My right earbuds didn’t fully charge to…
My right earbuds didn’t fully charge to 100% after I used them don’t buy from them they earbuds are trash
Response from EarFun AudioMar 3, 2025
Thank you for your feedback. We have checked your complaint, and our customer service team has already resolved the issue for you. We sincerely apologize for any inconvenience caused. If you have any further questions, please feel free to contact us.
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Magdalena B.
Nov 30, 2024
Nicht zu empfehlen!
Die Kopfhörer sind groß und schwer, habe sie daher gleich retourniert. Außerdem war die Rückgabe total unpraktisch und mit Kosten verbunden. Habe das Produkt seit 3 Wochen retourniert und die Rückgabe ist bis jetzt immer noch nicht abgeschlossen. Nicht zu empfehlen!
Response from EarFun AudioMar 3, 2025
Thank you for your feedback. We have checked your order, and the status shows that the refund has been processed. We sincerely apologize for any inconvenience this may have caused. If you have any further questions, please feel free to contact us.
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