Discover the world of My Dollfy and our exquisite custom crochet dolls, bringing your cherished memories to life with remarkable craftsmanship and heartfelt details.
My Dollfy (mydollfy.com) has 357 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
mydollfy.com
Website
mydollfy.com
Category
Art & Handicraft
Listed on Five Star Index
2026
About these reviews
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The company replied to 86% of reviews.
Latest
Most recent review: October 2026.
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Never received my order. Is not based in the US so it’s just a scam. So upset I spent the money. Do not order from them !
Response from My DollfyMar 26, 2025
We're truly sorry to hear that you haven’t received your order. We understand how frustrating this must be, and we want to make things right for you.
While we are proudly based in Vietnam, we are a legitimate small business specializing in handcrafted, custom-made dolls. We always strive to ensure our customers receive their orders, and we would love to assist you in locating your package.
Please reach out to us with your order details, and we will prioritize investigating this for you. We appreciate your patience and look forward to resolving this together.
Best regards,
The My Dollfy Team
DJ
Donna J.
Where do I begin
Where do I begin? When I placed the order (which was intended for Christmas) it was never brought to my attention that I wouldn’t have it in time. The order was placed in December and I just received it on January 25th! Every single time I sent an email regarding the status, there were never any updates. I paid the additional $19.95 to VIEW THE DOLL BEFORE IT WAS SENT TO ME….but that never happened. I asked several times to speak to an actual HUMAN BEING, nor did that happen. So, I paid for a service that I never received, I now have two dolls that I did not approve of and I would definitely not recommend this company to anyone. This company is completely unprofessional when dealing with customer service and fraudulent regarding time and payments for a service which was not even provided for. Needless to say, I am beyond disappointed and dealing with the company has been a waste of time, money and energy. Whoever is the “owner” should be ashamed of themselves for running a company so haphazardly. The most important thing to a customer is to be able to voice their concerns to an ACTUAL HUMAN BEING, rather than a generated email. Thus, by doing so, shows true professionalism and concern for the customers desires. Considering your company lacks these qualities, I highly doubt you’ll be in business for long.
Response from My DollfyMar 26, 2025
We sincerely apologize for your disappointing experience and understand your frustration. The delays during the holiday season were longer than expected, and we regret that you weren’t informed upfront about the timeline.
Regarding the preview service, we take this matter seriously and deeply regret that you did not receive it as promised.
We strive to provide personalized support and are sorry if our responses felt impersonal.
Your feedback is valuable, and we truly appreciate the opportunity to improve. We hope to regain your trust and make this right for you.
Best regards,
BE
Bea
Not worth the money or wait!
It took almost 2 months to receive my order. I had ordered the couple and they were poorly packaged; simply tossed into a box, not wrapped in anything. If it would have been raining in transit, they would have been damaged. I found the quality of the dolls poorly made. And to top it off, the male doll looks nothing like my husband. This was the 2nd time ordering from them, and it will be my last. Not worth the money!
Response from My DollfyMar 26, 2025
We sincerely apologize that your recent experience did not meet expectations. We understand how frustrating the long wait and packaging concerns must have been, and we deeply regret any disappointment caused. Ensuring the safe delivery of our handmade dolls is important to us, and we will be reviewing our packaging process to prevent this issue in the future.
Regarding the likeness of the male doll, we truly regret that it didn’t capture your husband’s features as expected. Our artisans craft each piece with care, and we always aim for accuracy based on the photos provided. If you’d be open to sharing specific details, we’d love to understand how we can improve.
We truly appreciate your past support and are sorry this experience was not up to standard. If there’s anything we can do to make this right, please don’t hesitate to let us know.
Best regards,
DM
dulce M.
I wish there was honesty when I bought…
I wish there was honesty when I bought the product! I wanted my doll for a Christmas gift but I didn’t receive until almost a month later. The company was pretty honest about the delay, however, after false advertisement. The doll was advertised for a Christmas gift; but a week after ordering it the company emailed that it was not going to get delivered in time. I was very disappointed because I was very excited to give this gift as a Christmas present :( I ordered the doll first week of December and I didnt receive it until this last week of January.The doll is gorgeously amazing, no complaints about that!
Response from My DollfyMar 26, 2025
We truly appreciate your honest feedback and completely understand your disappointment regarding the delivery timeline. We sincerely apologize that our holiday delivery expectations were not communicated clearly upfront. While we did our best to notify customers about delays as soon as possible, we recognize that this should have been made clearer before purchase.
That being said, we’re so glad to hear that you loved your doll once it arrived! Our artisans put great care into every detail, and we’re grateful that you appreciate their craftsmanship.
We know how special Christmas gifts are, and we deeply regret that your order did not arrive in time. Please know that we’re working on improving our estimated delivery communication to ensure a better experience in the future. If there's anything we can do to make up for the delay, please feel free to reach out.
Thank you again for your support and understanding!
Best,
SB
Sara B.
Find someone on Etsy to order from
Edit**. As of Feb 18’25 - still no update on preshipment label that was printed on 2/6
Order from literally ANYONE ELSE, on Etsy etc. This company implies all over that they are based in Delaware but after a month+ and you needing to click all over their page, you’ll finally realize that it’s all happening in Vietnam, not accredited w/BBB and all the emails you’ll get from them are not written by an actual person other than filling your name in. Even if this is a legit co.- find a diff one to order from. These dolls are EXPENSIVE and I fear I wasted my money
*I ordered 12/14/2024.
Got a couple emails saying my doll was in the works
-On 12/29- received an email saying my Doll was “complete” and they were going to send me tracking info within a couple days
-1/7-I email them saying I never received tracking info
1/14- I email asking how I can speak to an actual person instead of all the automated generic emails I get as replies (I get many of these that say “sorry” and make excuses about holidays, high demand etc causing delays etc)
1/15- I get a another “so sorry” email and that I’ll receive tracking info in no longer than 5days time. I never get a tracking
1/25- ANOTHER so sorry email and this time it says that the Vietnam Lunar New year is here and that nothing can be mailed from overseas until after FEBRUARY 3, 2025
** I did NOT opt in to pay the high fee of an extra $20 to see a preview of my doll. If I had to guess- I’m betting those are the only ones that get made and handled with any expediency bc they would have to prove it was made.
*edit- on Feb 6 I received email saying the shipped it and they sent tracking for pre-shipment label. Told I should get updated in 5days when it landed
*FEB 11’25- another “great. It just shipped from Vietnam email”. Not a tracking update in the states.
I am at 2 months at this point and do not believe ANY of the emails I receive. This is not a credible company. They just string you along with fake apologetic emails and bs updates that are in no way accurate. Huge waste of $80+
*FEB 18- STILL NOTHING
Response from My DollfyMar 26, 2025
I sincerely apologize for the long wait and for any frustration this experience has caused you. Your feedback is incredibly important to us, and I want to personally address your concerns.
We completely understand how disappointing it is to expect a delivery within a reasonable timeframe, only to face delays and uncertainty. While we do our best to be transparent about our production and shipping process, we clearly fell short in setting proper expectations for your order, and for that, I am truly sorry.
Your order was completed as stated, but due to high demand and international shipping constraints—especially around the Lunar New Year—there were unavoidable delays in transit. I understand how it may seem like you're being strung along, and I want to assure you that this is never our intention.
Again, I deeply appreciate your patience and your honest feedback. We are actively working on improving our communication and shipping process to ensure better experiences for our customers moving forward.
Best regards,
BJ
Bob J.
Never got the merchandise this company
Never got the merchandise this company is a scam. Customer service is awful- better off going to Etsy and getting a person you can actually communicate with!
Response from My DollfyMar 26, 2025
I'm truly sorry to hear about your experience and completely understand your frustration. This is absolutely not the experience we want for our customers, and I want to make this right for you as soon as possible.
We genuinely care about our customers, and I sincerely apologize if our communication has not met your expectations. I appreciate your patience and the opportunity to resolve this for you.
Best,
AN
Angelica
Please listen to all the other horrible…
Please listen to all the other horrible reviews this company is awful I also ordered a doll mid-December and today is Jan 21,2025 & still no response from customer service email team, no response from their “ text” . I think I’m going to ask for a refund. This was a sentimental gift for my mom she never got a gift from me because of this awful delay! Such a scam. Don’t order from DOLLFY.
Response from My DollfyMar 26, 2025
I’m truly sorry for the frustration and disappointment you’ve experienced. We completely understand how important this gift was to you and deeply regret the delay.
We want to make this right. Could you please provide your order number so we can investigate the issue immediately? If your package hasn’t arrived, we will find a resolution for you.
We never intend for our customers to feel unheard, and I sincerely apologize if our response time has not met your expectations. Please reach out, and we will do everything possible to assist you.
Best,
DJ
Diana J “Islas” G.
SCAM
I made my order on Dec 12... I received an email Dec 28th saying that was ready and I need to wait for the shipping number. Jan 4 I sended an email asking for the tracking number, they responded that I'll receive it soon.
Jan 15 and still nothing
I sended another email the 16, again they responded with the same words "you will receive it soon".
SCAM!!!
Response from My DollfyMar 26, 2025
I sincerely apologize for the delay and any frustration this has caused. Your trust means a lot to us, and I completely understand your concerns.
Our dolls are handcrafted with care, which can sometimes result in extended processing times, especially during peak seasons. However, I acknowledge that our communication should have been clearer, and I truly regret any inconvenience.
Please share your order number, and I will personally check its status for you. If there are any unresolved issues, we will work on a solution right away.
Thank you for your patience, and I truly appreciate the opportunity to make things right.
Best,
