Tony S.
AUTO RENEWS WITHOUT NOTIFICATION
WARNING: Subscription Doubles Cost! This app hides its subscription agreement in the fine print of its terms of service, making it easy to overlook. Of course they will deny this. They will claim you agreed to the charges, but the text is small and buried that many users may miss it. Be cautious before downloading—read everything carefully, or you might end up with unexpected charges! The first charge is not bad. The next one is double...almost £60 for 3 months. I would not recommend this app, you cannot see what you've signed up for until payment is made. I paid the first subscription which was £5 FOR 7 DAYS and decided it wasn't for me, so i SENT A MESSAGE TO CANCEL any further subscriptions, but a week later they have still taken £54 from my account, which I am trying to get refunded.I ASKED FOR A REFUND ,THEY REFUSED POINT BLANK .... I've only given it 1 star because it won't allow me to rate 0 stars Its a terrible App anyway as its just a glorified , expensive calorie counter pretending to be a health App .Its a Digital disaster that is not easy to use ,the interface is cluttered and confusing . I honestly would advise people to AVOID at all costs
Response from MyDiabetesMay 28, 2025
Thank you for your feedback, we're sorry to hear about your experience. Even though we inform our customers about our billing terms before and after the purchase, we understand your concerns. We'd also like to address the price increase - your initial payment was discounted, but the discount only applies to the first payment, which means that recurring charges come at the standard rate. While we follow standard subscription policies, we’re always happy to take a closer look at individual cases. If you’d be willing to reach out to our support team again with your original message or case number, we’d be glad to re-review your situation.