Consumers Credit UnionReviews of myconsumers.org

Very helpful and friendly

Quick service, no delays. I love the new ATMs, very easy to use.

CCU has a very good system that allows a person to manage their funds online. And when visiting a branch office is needed, the staff is always very helpful.

I trust ccu in paying bills and using my credit card more than any other banking institute.

I started with Motorola Credit Union (MECU) and stayed with CCU when it was converted. I like the simplicity, the efficiency, and mostly the kindness feeling I get online and personally when I visit a branch anywhere in the States. I wish you guys keep up the good work and stay away from big, international bank practices of being unpersonal, online only platform and out of touch. Thank You.

ordered snow blower over 30 days ago company did not deliver and don't want to return my money

Consumers Credit Union have professional and experienced employees, who are confident in handling different transactions.

We had a deeply frustrating experience with Consumers Credit Union that left us paying for a mistake that was not ours. We purchased a car and, tragically, it was totaled within 24 hours due to an animal crossing. GEICO deemed the vehicle a total loss, and we promptly provided Consumers Credit Union with all the required documentation confirming this. We were explicitly told by Consumers Credit Union that: the original loan would be closed once GEICO issued payment, and in the meantime, they were fine issuing us a new loan to purchase a replacement vehicle under the same terms, which we did in good faith. Fast forward a month: GEICO has not yet issued the payoff check, Consumers Credit Union did not close or suspend the original loan, we were charged one full month on the old loan, one full month on the new loan, and interest on the old loan, despite the car being declared a total loss and unusable. In short, we were told “everything was fine,” then quietly billed for two loans at once, including interest on a vehicle that no longer exists. This shows a serious lack of coordination, transparency, and customer care during what was already a stressful situation. At the very least, the original loan should have been paused or interest frozen until the insurance payout was resolved. We expected professionalism and fairness. What we got was confusion, financial pressure, and zero accountability.