Mark K.
Jeremy Saved the Day!
Jeremy is really the only reason that made my experience 'great'!...and very much recovered my earlier frustration and aggravation. I've been a customer/client of your's for 5 years. It used to be that I would be connected with a Tech Support Specialist right away...or get a call-back within 45 minutes. That seems to no longer be the operating procedure. After 6-7 calls into an agent (and promises of "we'll connect you shortly")...only to be on hold for well over an hour (at least 5 times)...and not getting a call back for nearly 17 hours, Jeremy (thankfully) called me back. He was simply excellent...in his expertise and expediency in not only resolving my original problem, but going further and cleaning up my laptop and operating system (...turns out it was badly needed). He also 'talked my off the ledge'...as I was going to cancel my subsription. Thanks to Jeremy, I will not be doing that at this juncture. Just, please do something about the time it takes to connect to one of your skilled specialists (like Jeremy).
Response from MyCleanPCJun 25, 2025
Thanks so much for the detailed feedback, Mark! We're thrilled to hear Jeremy turned your experience around with expert support and genuine care — we truly appreciate your continued loyalty to MyCleanPC.