Jessica C.
Charged extra for 6 months, no answer why
Put payment on auto pay. 6 months later realize they charged me $17 extra for every payment, why?? Can't get ahold of anyone, no email back? Just awful

Easy-to-use preschool & child care management software. Manage classrooms, observe students, collect tuition, communicate with families - all from one app!
brightwheel (mybrightwheel.com) has 308 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 14 reviews with 1 star · Clear filters
Jessica C.
Put payment on auto pay. 6 months later realize they charged me $17 extra for every payment, why?? Can't get ahold of anyone, no email back? Just awful
parent brightwheel stole F.
I completely regret giving Brightwheel access to my bank account for automatic withdraws. I was billed incorrectly by my daycare provider, and Brightwheel forced money out of my account AFTER the bill was corrected.
Newmiller
As an educator, this software is time consuming and very clunky. In order to create one row of a lesson plan it takes no less than 16 clicks - for one row! Keep in mind that one row includes ONLY Circle Time for the week. As an educator/administrator: think how many plans/activities a teacher creates for one day in an ELC. Also, it does not offer an integrated Assessment tool - a definite step backwards from our former program.
Sarah K.
Have just got two emails of receipts saying I've paid a huge amount of money to them. Never heard of them. Thinking theyve been hacked or there's bad admin going on!
Christine
The app would be ok if the school took advantage of all the features but my biggest issue is my account info can’t be removed! I constantly get the back and forth crap and no one can help me!!!
Response from brightwheelApr 17, 2020
Hi Christine, thank you for the feedback. We strive to provide the best possible support to schools and parents, I am sorry to hear we missed the mark. Please know that you can always contact us at [email protected] and we will be happy to help.
Blimie
To many steps very time consuming