Jordan C.
Great Customer Experience. Website Needs Some Work.
I’ll start off by saying the customer service and shipping was a great experience even though I had a little mishap. I originally had ordered two pillows but only received one of them. I was able to get in touch with Kathy from customer service and she was able to correct the problem next day and had a new pillow sent to me free of charge. I received the second pillow within two days with no mishaps. I will say the pillows I received were in great shape and quality. After a week of owning them my sleep has been improving slightly so these pillows are doing something. Now the reason for a 4-star rating is that I was disappointed with the availability and information given on the website. I saw a lot of products that seemed interesting to purchase but almost everything was sold out. Next it took awhile to figure out what the pillow sizes meant until you dig into the sites info and Q/A. I’m glad the info is there but I wish it was easier to access.