Blu SleepReviews of myblusleep.com

Great except when I add a pillow it less cold

I am extremely disappointed in my purchase. Ordered the Vitality pillow and it is by far, the worst pillow I have ever purchased. Absolutely no support and when I lay on it, it goes completely flat as if I were not even using a pillow. Made outreach to the company and was advised in email that I would receive reply within 24 hours, this was on 9/15/2021 and I haven’t heard anything from the company.

Update. I did finally get a response after posting this review and was fully refunded upon receipt of returned pillow. However it wasn’t cheap to return. My opinion of the pillow has not changed and their customer service could be much better. The pillow I received was not anything like pictured on the website. I emailed and was told to give it 3 days to decompress from being shipped. I did. After 3 days still not as described in terms of how high it should be. Told to provide pictures as pillow might be defective and then they would refund. I did as asked and now I’m being ghosted. No further communication as to my refund or returning the pillow. I guess they know their products aren’t as described. Please don’t do business with this company as they don’t adhere to anything on their website. Very frustrating!

I found the depth and breadth of other reviews helpful, and the website was easy to navigate. I wish that maybe you had a feature where your pillows were ranked under different categories, like "Our most cooling pillows" or "Most popular", as that can sometimes help in decision-making. I also felt that as a customer located in Canada, it was annoying that prices weren't listed in my currency, despite the company having a branch in Canada, and it would have been nice to know when purchasing whether my product was going to be shipped from a location in the US or in Canada, as again I knew the company had a branch in Canada. I feel it is important these days to know where my items are coming from, and I feel better knowing something is coming from less far away, if not truly locally.

I was looking for a pillow that did not flatten out with use although seeming to be quite fluffy. I found the slippery fill of some pillows annoying and useless for firmness.

Quickly resolved an error with my order, incredibly fast response to questions and my pillow was delivered the next day.

VERY NICE PILLOW AND VERY COMFORTABLE.

Pillow is extremely comfortable and lives up to the name. It stays cool throughout the night.