Mark S.
They will harass you for more money after you stop using them.
I used myAmazonguy for years as my PPC manager and as far as I can tell they did a good job. HOWEVER, I had a very high turnover of account managers the whole time I was with them (2-3 per year) so it was inevitable that I would eventually end up with a bad one…and I did. Feb 2024 sales dropped over 30% but I couldn’t convince them that something was wrong. After 6 weeks of continued plummeting sales and only shoulder shrugs from MAG I hired a third party who found that MAG had stopped running my best performing campaigns, once I brought it to their attention and they turned them back on sales went back to normal but they had lost my trust. I let the month that I had paid for run out and ended my business with them, no big deal, stuff happens all the time except now they are on a very aggressive campaign to extract more money out of me by threats and harassing emails saying that I have to pay them to stop using them (I know right?). Bottom line is that if you are lucky enough to get a good agent MAG will help you but don’t expect ethical behavior from them. 05/01/2024 update - Just a fair warning to my fellow businesspeople. - The harassment continues - They are now making unauthorized withdrawals from my bank account. I'm not even going to mention that they shared personal sales information about my company on this site. I'm sure all of you cringed when you saw that. My advice: If they are managing your account well then keep using them. If you stop using them remove their access from your accounts and have your bank block them before you give notice. Then prepare yourself for nothing short of a juvenile temper tantrum.
Response from My Amazon GuyApr 6, 2024
Hello Mark I understand that you may have had a bad experience with the turnover of managers. but please note that during your stay with us we were able to hit your TACOs goal of 13% consistently month over month and we fell short on 1 month. Prior to your abrupt exit here were your numbers as of March 22 Impressions: 89,108 Clicks: 429 Spend: $410.61 CPC: $0.96 Orders: 50 Sales: $4,215.39 ACOS: 9.74% We've also consistently maintained your budget. We were heading in the right direction and I know you were happy based on your previous Trustpilot survey in 2023 Our team has been very professional and cordial despite your choice to end the relationship with willful neglect to adhere to our mutually signed contract. You chose notify us to stop work immediately ignoring our exit agreement. You then chose to pull access and send us an email stating that you would refuse to pay your final invoice. Your company M & M Cage Company LLC has been a client of ours for over 2 years. MAG loves working with you. It breaks our heart to see how easily you can break faith. We were in this with you for the long haul Our retention team offered you an alternative to avoid punitive damages in the form of sending your final bill to collections. It has been made clear that this will be the only recourse MAG needs to take to be made whole. We hope that you stop breaking contract terms with companies you partner with. We appreciate your business



