Darryl D.
i regret hiring them.
While the team i worked with was responsive and friendly, they ultimately failed to deliver. I followed every bit of advice, tactic and strategy they recommended and both organic and ppc sales suffered. By every KPI they failed! I opted for a 3 month contract and they tacked on another month. I was clear on the expectation to review the total performance before renewal and they still tacked on a renewal. They did offer a reduced rate, but based on their performance it should have not have incurred any cost. During the entire time with them they asked for a full review. I responded that it seemed odd to get a review on week 1, and i'm glad i didn't do it. This agency cost of over $10,000 and my business suffered overall. To add insult to injury, they sent a collection agency for the final payment after i repeatedly asked to speak to someone about the account and was clear BEFORE the expiry that i didn't want to renew.