Alloy HealthOur clinical solutions are created specifically for women our age and address our top concerns. From our hormone replacement for menopause relief (safe! safe! safe!) to our sex-enhancing cream for even better orgasms, to our wrinkle-reversing moisturizer—it's all science-backed, safe, and truly effective. Because you deserve it. We believe that women over 40 have earned the right to feel fantastic. Our current healthcare system isn’t doing enough. Only 6% of women seeking treatment for menopause symptoms actually get it! Menopause is inevitable, but suffering through it isn’t. We deserve access to expert care and treatments.
Alloy Health (myalloy.com) has 4,027 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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customer
Never received my order
Response from Alloy HealthFeb 17, 2026
We’re so sorry to hear that you haven’t received your order! We understand how frustrating that can be. It looks like our team has already reached out to you via email to help resolve this. Please feel free to reply directly to that message so we can assist you further.
Kc
Horrible shipping. Was delivered to my locked mailbox. Then removed and returned to the company. No explanation. No expedited shipping for second product.
Response from Alloy HealthFeb 17, 2026
We’re very sorry to hear about the frustration you experienced with your delivery. That’s certainly not the experience we want for our customers. It looks like a replacement order was sent and successfully delivered. If you’re still experiencing any issues or have additional concerns, please don’t hesitate to reach out! We’re here and happy to help make things right.
Gretchen
My skin had an extremely adverse reaction to this product, and Alloy would not refund me. Both the medical staff and customer support responded in a timely manner, but beware the return policy even if you get a severe rash from the products.
Response from Alloy HealthFeb 17, 2026
We’re truly sorry to hear that the product wasn’t a good fit for your skin. We know how uncomfortable and concerning a reaction can be, and we appreciate you giving it a try. We’re glad our medical and support teams were able to respond to you promptly. Thank you for sharing your experience, and we sincerely hope you’re able to find a solution that works beautifully for you.
customer
I had a scary experience with the alloy product that is meant to be used around the eyes. I noticed my vision going blurry after just a few days of applying as instructed on the flyer. I had to appeal to chat for help. I felt that alloy should have offered a money back since chat gpt gave a warning that the estradiol should not be applied to the eyelids and under the eye as were the instructions from alloy.
Response from Alloy HealthFeb 9, 2026
Thank you for sharing your experience. Reactions to treatments can vary from person to person, and any unexpected changes especially related to vision, should be discussed promptly with your prescribing medical provider so they can offer individualized guidance. We’ve reached out via email for additional clarification and to support you directly. If you have further questions in the meantime, our team is also available at [email protected]. We appreciate you bringing this to our attention.
Danielle S.
Your customer service is terrible and your product doesn’t work
Response from Alloy HealthFeb 4, 2026
Hi there! I'm sorry to hear you have had a negative experience with our support team. I've sent you an email to see if there is anything we can do to assist you further.
Schroeder B.
Wretched customer service!!! I approached alloy in the hopes of finding an estrogen cream for my face, which is very dry due to menopause. After being referred to a “doctor” I received a recommendation to purchase three medications for over $300. I went ahead and did that and they arrived in tiny bottles with labels that cannot be red so I have no idea what the ingredients are. After using them for three days, my face became so swollen that my eyes were swollen shut. I had unremitting, sneezing and watery eyes, and my face was so itchy that I had to take Benadryl. I was unable to work for two days. I went to a dermatologist who told me that I should dispose of these creams immediately, and that they were probably made in China. When I asked the company for a refund, they said they have a no refund policy. This seems absurd for multiple reasons, not the least of which is the fact that they gave such a small amount of these creams and gave no warning that there would be such a severe allergic reaction. I did not get one offer to remedy the situation either monetarily or physically. No phone call from the alleged doctor, just a denial of my request for a refund. To add insult to injury, they emailed me that they had canceled my subscription, and I was no longer able to log into my account to continue my conversation with the virtual doctor. They are a complete sham and I don’t know where all these positive reviews are coming from- their staff is probably writing them.
Response from Alloy HealthJan 28, 2026
We’re truly sorry to hear about your experience and the discomfort you described. At this time, we’re not seeing any prior email communication from you in our system, but we would genuinely like the opportunity to connect and better understand what happened. A member of our team will be reaching out to you directly so we can offer support and look into this further. Thank you for taking the time to share your feedback with us.
Louise G.
If i could give this company a negative number rating i would. When you check out to pay for your products you can elect the option “no subscription “. This company will continue to send products and charge you for them. If you miss an email from them where they bury an option to not send a product, you will get charged and there is no refund. I have contacted customer service many times and no refund.
Response from Alloy HealthJan 28, 2026
Thank you for your feedback. We’d like to clarify that our checkout process does not include a “no subscription” option, as refills are processed every three months to ensure seamless delivery of your treatment. However, customers receive reminder emails prior to each shipment with the ability to manage, delay, or cancel their subscription at any time. Our support team has responded to your email, and if you have any additional questions, please don’t hesitate to reach out.
Disappointed
I’ve been using Alloy for two months now and have not noticed much of a difference.
Response from Alloy HealthJan 28, 2026
Hi there, it can sometimes take a little time for your body to adjust and for results to become noticeable. In the meantime, please know that you’re always welcome to message your doctor through your account if you have any questions or would like to explore a different option. They’re there to support you every step of the way.
