Alloy HealthReviews of myalloy.com

Poor website. Unable to alter order without peppermint. Poor results.

The doctors are good but the site and customer service is terrible! I’ve tried to update my plan all week, unsuccessfully. And today, I found out for some mysterious reason, they shipped a prescription that was a year old. Leadership isn’t responsive, don’t waste your time with them!

Poor customer service. I was charged for a prescription renewal fee when I shouldn’t have been, and never got refunded and customer service stopped responding to me.

I cannot reset my password to stop my orders. I emailed customer service, never heard back.

You double the price of your medications. When I asked to have my prescription sent to my local Walmart pharmacy, I was told that I would no longer receive Dr care from Alloy. Your progesterone pills and the estrogen patches are double what Walmart charges. The estrogen cream that I ordered was supposed to be 3 months worth. I received one tube. When I questioned why only one tube was sent, I was told that it was how it was used, that one tube would last 3 months. That is absolutely wrong. Before Alloy, my doctor prescribed the cream, same amount, same milligrams, one tube was for one month. Alloy is false advertising, 3 months.

You absolutely cannot cancel your subscription. The M4 product messed up my skin, so I want to cancel, and they give you directions that don't work, they don't respond to support email, and the customer service msg says they are too small and don't answer phone calls! Horrible customer service for a very expensive product!

Way too many useless texts and emails. Starting to block everything, easier to just contact the company if I want help.

I had a few problems. One was the progesterone pills knocked me out. This happened on a 100 MG. dose. I then had to switch to a higher dose on the estrogen patch to relieve my hot flashes, so then they sent a 200 MG progesterone dose which was even worse. It was like taking a sleeping pill every night. The other problem was with shipping. I put in a request for a different shipping address because I was leaving my home state in order to go to my sailboat at a marina in Georgia. I gave them the full address and let them know it was urgent because I'd soon be leaving the marina to go sailing offshore and would be gone for several months. When it didn't arrive, I sent another email. I got a reply saying they didn't have the full address. This was not true. I gave them the full address. And just to add to how ridiculous this was, even if I had just named the marina and the town it would've been enough info to deliver. Brunswick, Georgia is a small town and the marina is huge and in a well known location just steps from the downtown. So I give them the address again. However, by the time I finally get a text saying my order was shipped, we had already sailed away. I could not have waited around any longer. Good sailing weather determines when we set sail. The marina holds packages, but probably not for 3 months. No package was ever found by the time I returned. I was charged for a 3 month supply of medications that I never received. I'm done with this company now. Btw, I tried but couldn't set the date when this occurred (May 2025).