Alloy HealthReviews of myalloy.com

I signed up with MyAlloy in 2024 in order to be prescribed HRT. After the first 3 month purchase, I chose to go a different route with a doctor to whom I could actually speak, not just text, since HRT related issues are complex. I stopped the prescription for HRT after the first purchase in 2024. Soon after this, I chose to start a subscription for MyAlloy's M4 Face Cream (prescription). It's topical skincare, and I wasn't concerned about communication regarding this via text. A few days ago, I received an urgent email stating my prescription had been paused and that I had to reactivate it in order to get further refills. Since the only thing I order from them is the M4 Cream, I couldn't imagine this email pertained to any other product. So, I continued with the renewal process. At no time was I informed that the prescription renewal was for the HRT that I had not purchased from them in 2 years. How could that have just been paused anyway? Minutes after I completed the renewal, I received an email stating that I was billed for 293 dollars for the HRT meds. I did not receive an invoice prior to purchase as I do when I order the M4 Cream. I wrote them immediately upon opening the email (within a couple hours of it being sent) and asked for this charge to be canceled. They did not respond. I wrote again. No response. I texted. No response. I'm certain they are ignoring my request. They were very quick to respond to me just prior to my prescription renewal. As a matter of fact, the representative stated she would keep an eye on my account and if I liked would let me know when the prescription renewed. After they obtained the money, it seems that attention to service disappeared. This is an outrageous way to conduct business.

I felt no improvement of increased desire and feel as though the product impedes oral stimulation.

Wrote a message over a week ago and never heard back

I am a new customer and my prescriptions wirth $430 was shipped to California instead of my address in Florida. This company doesn’t provide any support over the phone and nobody is getting back to me or tried to contact me even though I sent several emails through their robot chat. I am traveling tomorrow and was expecting my prescriptions. I am extremely disappointed and do not recommend this company. Thee is no live person to help, everything is automated and you are just a number on their robot line. Be aware

This company will help you with a limited number of things, but NOT testosterone bc of the FDA still not approving it for women - when we have it and need it! I avoid any company that uses that FDA backout- total BS because it's rx off label (it almost saved my life) so overshadows their whole medical ethos. Just saving you time if looking for comprehensive care- it's tough!

I’m not blaming Alloy, but the estrogen gave me uncomfortable cramps daily since I started using the cream. I thought something was seriously wrong with me, until I stopped using the eye cream and the cramps went away within a day.

Alloy doesn't stand by the usability of their product or give refunds when the product doesn't live up to the description of how the product is to be used. A 50% refund was given on a product that ended up being unusable as described.

Made my skin so dry after a week of use and 3 weeks later my skin is still ruined.