Alloy HealthReviews of myalloy.com

I was charged 3x as much for the Estradiol cream than several other online providers would have charged for the same exact product and quantity. Alloy's pricing for this particular product is not transparent. They state that you are getting a 3 month supply when you order, but they do not tell you that they are only sending (1) tube, not (3). I was comparison shopping with other online providers and thought that I was getting the same amount of product for a better price at Alloy. They charged me $94 before taxes, and after discounts were applied, so I thought that it was a good price compared to the other online providers that were $99 - $120 for what I was led to believe was the same quantity. Boy, was I shocked when I only received (1) tube for that price! Basically, I will now have to pay an additional $90 using a different online provider (TelyRX) to get the additional (2) tubes that I thought that I was getting from Alloy. So if you want to pay a premium price for a product that other online providers can subscribe for 60% less, than Alloy is the company to use. However, if you work hard for your money and don't want to get taken advantage of, then do your research. There are several other online providers out there that will sell you the exact same product and you will get almost 3x as much product for the same price. One last thing, if you do have an issue with your order, they do not have a customer service phone number or live chat. You have to email them and hope that they reply.

I am responding to the company I reviewed. I’m going to explain in simple terms what happened. -First, you shop for the products you want. I found a couple products I was interested in and I had a question about a body cream. -Then they have their doctor ask you some questions about your skin and then she decides what products would be best for you based on your answers. - Then the company says you will be sent an email that will allow you to see the products that the doctor recommends and then you can choose the ones you want or don’t want and add them to your cart. -The problem is, I never received that email that would allow me to choose what products I wanted from the ones she chose for me -then they sent me an email saying all the items she chose for me were being shipped. So I was never given an option to choose before they prepared them for shipment. -They then charged me for everything the doctor recommended which was a total of $300. I did not want the body cream because it’s so expensive. After many, many emails, they sent a partial refund and mailed one of the products to me. I suggest you not trust this company. I ordered $165 worth of product and they charged me $300. They told me they refunded my credit card but they didn't and today I received an email stating that they had shipped the products. Thank you for looking into this. I checked my credit card balance and Ihave received my refund.

I had a very disappointing experience. After completing a brief online intake form, I received what appeared to be a generic, pre-recorded doctor video within about five minutes stating that my information had been reviewed and that a prescription had been issued. The video was not personalized in any way, and the timing made it hard to believe there was a thorough review of my health history. I was looking for real guidance, especially because this involved HRT and I have had adverse reactions in the past. I expected to be asked more detailed questions and to have a discussion about options such as oral medication, creams, gels, patches, and what might be best for my specific situation. Instead, I received what felt like a generic prescription with no face-to-face appointment, phone call, or meaningful opportunity to speak with a provider. I ended up accepting the loss of the $50 consult fee and will be looking for another company or an actual doctor’s office. This process did not feel appropriate for something as important and individualized as hormone therapy. In my opinion, handling HRT this way feels concerning and potentially unsafe.

I emailed to say the new patches do not stick and came off in the shower. They responded with saying I should see my dr. if the dose is wrong! Not a word about the problem! Like talking to a brick wall. I asked if they could go back to the previous brand and they talked in circles about different brands being sent and they have no control over that. These people in ‘customer service’ must be some of the dumbest out there!

After ordering face and body cream on May 19th, and repeatedly contacting customer service to ask why USPS said they had not received my package from them to mail, they finally resent my order to me snail mail again today??? Not like the post office lost the package. They never sent it. And they didn’t have the courtesy to send it out express mail? Appalling service. No accountability. Zero sense of urgency. No wonder they don’t allow reviews on their Facebook page…

The first shipment I received of estradiol cream was open. I messaged them immediately and the told me it was fine to use. I am not sure what partner pharmacy they use but to send an open box to a customer is extremely unprofessional and unsafe.

Horrible customer service charged my card $188 for a 99 supply that I never authorized spoke to my GYN who stated you should not be taking the pills and patch is not effective and doesn’t have a high blood clot effect as the pill also never told me that the progesterone should be taken at night. Horrible customer service tried to stop shipment even though is wasn’t sent out and they refused. Charge you crazy money when you can go to GYN and just get a script from them don’t order from them

I previously submitted a review regarding the terrible customer service. The company replied stating they reached out to me to resolve my concerns. LIES!! They simply adding those replies to the reviews to make it look like they are responsive to the reviews. The truth is, they sent a cookie cutter email after 4 days to me simply telling me to contact consumer service via email. Did not contact me directly via phone, did not address my original concerns. And gave me false information. My whole complaint is that customer service does not care and this proves it.