Alloy HealthReviews of myalloy.com

Response from Alloy HealthJan 10, 2024

We're so sorry you were not satisfied with your experience! Alloy does not yet accept insurance but many patients have been reimbursed by submitting itemized receipts to their insurance company. It does seem we provided that to you in an effort to assist with this pain point but because we understand that this can be frustrating, we have provided a 20% refund today. You'll see that back in 5-10 business days depending on your bank.

Response from Alloy HealthJan 3, 2024

Hello Alivia, appreciate your feedback. Upon reviewing your recent communications, we're pleased to provide further clarification on our refill policy. Currently, we exclusively offer 3-month supplies to enhance convenience and minimize both waste and shipping costs. We understand that this may not be the ideal arrangement for everyone. However, it's essential to note that you have significant control over when your order ships, and you can even pause it at your convenience through your Alloy account. If you have any additional questions please don't hesitate to reach out to [email protected]

Response from Alloy HealthJan 3, 2024

Hello Deana, appreciate your contact with Alloy. We apologize for any confusion regarding your order, and are here to provide further assistance. We sent you a direct message on 12/13/23. If you have any additional questions or would like to discuss this further, please feel free to reply to our email or contact us at [email protected].

Response from Alloy HealthJan 3, 2024

Hi Lucy. Thank you for sharing your feedback, and our apologies for the negative experience. It seems that we attempted to contact you directly to address this issue on 12/14/23. We would love to get this resolved, so we've also reached out to you directly regarding this matter. if you have any additional questions please don't hesitate to contact us at [email protected].

Response from Alloy HealthDec 21, 2023

We are so sorry for the frustration here. You can set your account to an indefinite pause at any time by logging in and clicking 'shipments' then 'manage shipment'. This is effectively a cancellation of the service. Please note, we also email all customers 14 days prior to billing and shipping. It sounds like that may have been missed and as such, we did not receive your request until the order had processed and shipped 14 days later. We've requested your email address in order to look into things further in case there was more we could do! Looking forward to helping out.

Response from Alloy HealthDec 21, 2023

Hi there - it appears that the medical team has been responsive and you were able to start a conversation. Please note that our most recent message is awaiting your reply. Thank you and we hope you are on the path to feeling better!

Response from Alloy HealthDec 15, 2023

We are so sorry about the delayed response! We checked in with the support team and made sure that they sent you a reply. Please let them know if there was anything else we could help with!

Response from Alloy HealthDec 8, 2023

We're so sorry this has been frustrating for you! We reached out to you within 24 hours of payment of the order and as you'd mentioned, we did not hear back. Hence the order being prevented from shipping. We take your care very seriously so clarifying an allergy is critical. Once you reached out to us, we responded immediately to your texts. Given your sentiment that you did not wish to continue, we provided a full refund and cancelled your subscription. Please note that we had to send an email as our SMS system was down. At this time we hope you feel that we have addressed all of your requests.